Job description

Salary determined based on experience

Job Summary:

Self-motivated and responsible for developing and maintaining interaction with customers to promote and sell Aftermarket products (Parts, Retrofits, Rebuilds, Molds, Service, and Blow Mold Training).

Duties and Responsibilities:

· Continuous improvement through training; onsite, virtual, or local workshops, as required.

· Utilize comprehensive knowledge of Aftermarket products in conjunction with successful selling techniques to competitively market to our customer base.

· Customer communication via telephone, email, virtual, or in person

· Lead with a customer service driven approach and professional manner, through communications to handle inquiries or complaints.

· Review of costs and pricing to ensure margins are in line with departmental goals.

· Analyzes customer request and orders to ensure a complete understanding of customers need and scope of work.

· Responsible for accurate quotations and order entry to be consistent with department goals (dates, terms, and, warranty considerations).

· Corresponds with outside sales in preparation of sales quotations, as needed.

· Assist in maintaining Aftermarket records regarding domestic or international machine population.

· Responsible for issuing Return Material Authorizations (RMAs) in accordance with established policies.

· Assist the field services team with processing customer warranty issues.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

Education and Experience

· Associates degree or education and work experience in lieu of degree.

· 1 to 3 years in customer service.

· Previous experience in researching automated machine and/or plastics machine parts.

Knowledge, Skills and Abilities

• Ability to work individually and as a team with
• Ability to work accurately in a fast-paced environment.
• Demonstration of a strong work ethic and is a self-starter.
• Ability to adhere to structured work guidelines and schedules.
• Knowledge of principles and processes for providing customer and personal services.
• Be active in looking for ways to help people.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
• Understand written sentences and paragraphs in work related documents.
• Ability to follow written and/or oral instructions.
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Work Environment:

Manufacturing environment. Employee may be occasionally exposed to moving equipment, mechanical parts in motion, risk of shock and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, painting etc.

Employee is regularly required to stand, walk, sit, use hands, reach, talk, hear, taste or smell. Climb or balance, stoop, kneel, reach, stretch, crouch. Vision requires close focus, distance vision, peripheral vision, color vision, depth perception and focus adjustment.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tecumseh, MI 49286: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Sales: 2 years (Required)

Work Location: In person

randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, randomorbitinc.com is the ideal place to find your next job.