• Provides excellent customer service by treating all customers fairly and honestly.
• Follows up on all commitments to customers in a timely manner.
• Delivers the following customer service standards:
• Makes regularly scheduled sales calls to all assigned customers.
• Maintains an updated call schedule and follows it.
• Keeps customers informed of product features and benefits, new products, bulletins, etc.
• Resolves all customer issues with sales orders, quotes, returned products, product warranty, credit, etc. by the end of the following business day.

• HVAC supplies and equipment, refrigeration products, food service, and other product categories.

• Develops and maintains a sales plan for each account.
• Recommends products to meet customer needs.
• Responds to all selling opportunities.
• Informs customers of new products Thermal Supply offers.
• Informs customers of sales specials and marketing promotions.
• Assists in new product identification and introduction including recommendations on inventory stocking and training.
• Gathers “field intelligence” and provides this information to Branch and VP of Sales.
• Actively participates in monthly sales performance reviews with VP of Sales.
• Actively recruit new customers.

• Informs customers of scheduled training classes and dealer meetings and gets a high percentage of customers to attend.
• Attends training sessions with dealers.
• Partner with vendor representatives to increase total sales.
• Works with customers sales team to increase sales to the final consumer.
• Deliver and review monthly sales reports with business owner/general manager/sales manager.
• Attends factory training and dealer recruitment trips when required.

• Supports Credit Manager in dealing with customer credit and collections issues.
• Attends company and factory product training sessions and continually seeks product knowledge improvement.
• Works with FSR on customer equipment training and product issues.
• Performs all functions necessary to implement marketing and sales programs and meets all deadlines.
• Collaborate with DSRs, VP of Refrigeration, VP of Foodservice and VP of Equipment to achieve sales goals and gain new customers.
• Works to reach branch sales goals as part of the branch team.
• Advise Branch managers of customer requirement changes, such as delivery or inventory demands.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School diploma or GED equivalent
• 2- or 4-year college degree preferred, but not required

Computer Skills:

• Basic proficiency in Microsoft Office, Word, Excel, and PowerPoint

Language Skills:

• Ability to read, analyze, and interpret financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers in a polite and professional manner. Ability to clearly communicate and speak knowledgeably about their areas of responsibility.

Reasoning Ability:

• Ability to consistently provide high-quality accurate results. Ability to be flexible and identify answers that are not always readily available. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Demands and Work Environment:

• The information described below represents the physical activities and surroundings one may encounter when performing the duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform the job, the employee is frequently required to talk and hear on the telephone and in person with individuals and groups. The incumbent may carry materials weighing up to 20 pounds. The employee is regularly required to sit for long periods of time and must constantly reach with hands and fingers. The employee must be able to work in close contact with small and large groups. Extensive keyboard typing is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

• Employee may be required to travel for company meetings and product trainings. When required, Thermal Supply will be responsible for travelling expenses.