Job description
Req # 32
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POSITION PURPOSEResponsible for greeting patients, family members, visitors, physicians and staff. Directs visitors to other areas of the hospital campus. Transports patients or visitors via wheelchair to outpatient or inpatient areas within the hospital campus. Serves as a customer relation’s liaison with patients and family for the System.
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MINIMUM EDUCATION REQUIRED
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High School or Equivalent (GED)
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MINIMUM EXPERIENCE REQUIRED
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Entry Level
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LICENSES / CERTIFICATIONS REQUIRED
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N/A
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KNOWLEDGE, SKILLS & ABILITIES REQUIRED
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Ability to read, write, hear, speak and comprehend the English language.
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Possesses appropriate communication skills including telephone etiquette.
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PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
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Ensures patients and families are greeted and provided direction in a timely manner.
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Functions as a customer relation’s representative for the public, physicians, patients and staff.
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Assists patients and families in obtaining wheelchairs for patient transport.
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Ensures timely response to incoming telephone calls in a customer friendly manner.#cb
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Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years. Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations.
Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.
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