Job description

Family Care Coordinator Job Description

About JoyBridge Kids

Who is JoyBridge Kids? JoyBridge Kids joyfully creates and delivers life transforming experiences for children with autism and their families. That’s our mission and our passion that drives everything we do.

We’re Different. Many clinics just provide ABA (Applied Behavior Analysis). JoyBridge Kids provides everything the family needs through an interdisciplinary model: joyful ABA (which is our core), plus Occupational Therapy, Speech Therapy, Feeding Therapy, and School Readiness. We offer a collaborative and coordinated therapeutic plan that enables the child to grow up being a happier, better version of themselves. Our programming includes growth goals for every child that catalyzes their ability to access more joy throughout their lifespan. We then wrap all of the learnings and growth into family support sessions so they can both grow and celebrate successes at home.

Team and Values. It starts with our team! They are devoted, compassionate, and fun-loving which translates to our wonderful kids. Our values are not just words. They comprise the fabric of what we believe in, how our culture is defined, how we work together, and who we are: Passion, Innovation, Excellence, Teamwork, Growth, Integrity.

We Strive To Be The Best. Our vision is to extraordinarily bless and serve individuals with autism and their families.

Summary of Essential Job Functions:

• Serve as first point of contact for all potential learners: listen to their needs and direct them toward JBK's solutions
• Answer all inbound calls from “JBK General Information & Enrollment” extension& answer all questions related to JoyBridge Kids, our ABA therapy and other support services
• Expediently respond to all interest forms from online inquiries
• Reach out to all referrals sent to JoyBridge Kids’ fax number
• Manage and track potential learner waitlist for all TN and GA clinic locations and be able to speak to each future learner’s status in the process
• Collaborate with Clinical Directors & Clinic Support Team to determine when anew child should be added to a clinic and what resources are needed to start services
• Responsible for gathering all learner documentation prevalent to learner onboarding including evaluations, referrals, and insurances
• Coordinate handoff of families to clinical staff to schedule assessments and complete enrollment
• Create Central Reach profiles (HIPAA Compliant Database for all learners) for each prospective learner
• Coordinate weekly with Revenue Cycle Specialist to notify when authorization is needed for assessment and/or treatment.
• Create and maintain reporting related to new learners being assessed, referral sources, and other metrics as needed

Requirements to Succeed:

• Bachelor's degree or equivalent work experience
• Must demonstrate the ability to be detailed oriented, organized, and task driven
• Desire to lead and participate on an interdisciplinary team to provide exceptional services to our learners and families
• Must passionately and consistently exemplify JoyBridge Kids Core Values:
• o Excellence
• o Integrity
• o Teamwork
• o Growth
• o Passion
• o Innovation
• Must consistently demonstrate a positive, empathetic, and professional attitude towards children, families, and team members
• A fun and compassionate disposition with an open mind focused on learning and growth
• Ability to lift, bend, squat, push/pull 30 pounds as needed

Why Work for JoyBridge Kids:

• Competitive salary
• Menu of benefit options

o 401(k) program
o Health, Dental, Vision insurance
o Supplemental Life insurance
o Paid time off
o Short-term and long-term disability benefits

• Paid holidays and vacation time
• Collaboration with other leaders, directors, and services providers
• A fun and innovative atmosphere that you won't find anywhere else!

We are an equal opportunity employer.

If you are committed to growing in your knowledge of Applied Behavior Analysis within a company that makes a positive difference in its children and families daily lives, join us!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Ability to commute/relocate:

• Brentwood, TN 37027: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you at least 18 years or older?
• Have you ever been convicted, pled guilty, or pled no contest to a felony or misdemeanor?
• If you were referred to this job by a current employee, please indicate who referred you (please list one employee only). If N/A, leave blank.
• What is a good phone number?
• What is a good email?

Education:

• Bachelor's (Preferred)

Experience:

• Central Reach: 1 year (Preferred)
• Family Coordinator: 1 year (Preferred)

Work Location: In person

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