Job description

HOW TO APPLY

To apply for this position please follow this link to review and respond to our questionnaire:

https://forms.gle/gNi665egXvAqDeQ18

ABOUT FINSIGHT

FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv and Hong Kong.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW

As a Client & Operational Support Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

*Please note that this is an in office position

Responsibilities will include:

• Assist in providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
• Coordinating business conference calls
• Assist in data entry and data verification
• Assist in client onboarding and product training
• Assist with billing/invoice management
• Assist with application testing
• Prepare and maintain operational procedures to facilitate service and support
• Solicit and internally communicate client feedback
• Record and edit corporate audio presentations

What you will learn / reinforce in this role:

• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use the leading audio and video editing software (Audacity and Adobe Premiere)
• Basics of capital markets (ie “Wall Street”)

REQUIREMENTS

Hard Skills / Experience

• Strong proficiency with computers
• Proficiency with online research (knowing how to find things online beyond “Googling it”)

Soft Skills / Experience

• Reliability
• Self-organization
• Self-motivation
• Attention to detail
• Good attitude and coachability
• Clear and concise written and verbal communication
• Ability to get things done

COMPENSATION

• Base Salary - $45,000
• End of Year Discretionary Bonus

BENEFITS

• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• 3 weeks of paid vacation
• Fully stocked snack room

SHIFT OPTIONS

• Weds - Sun: 11am to 8pm
• Thurs - Sun: 9AM to 7:30PM Thurs/Fri, 8AM to 8PM Sat/Sun
• Fri - Mon: 9AM to 7:30PM Fri/Mon, 8AM to 8PM Sat/Sun
• Sat - Tues: 8AM to 8PM Sat/Sun, 9AM to 7:30PM Mon/Tues

LOCATION

Waterford Business District (South of Miami International Airport):

• 800 Waterford Way: https://goo.gl/maps/uk8b3hSp8sAs2Att8

Office Amenities Included:

• Covered Parking
• Fitness Center
• Bike share
• Shuttle to food options

Additional Amenities:

• In building food service
• Daycare on-site

Ideal candidate: business analyst - operations analyst - data analyst - sales analyst - client support - customer support

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Ability to commute/relocate:

• Miami, FL 33126: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, randomorbitinc.com is the ideal place to find your next job.