Job description
We are currently seeking an onsite Collection Representative to join our team. In this position, you will perform collections activities for our institutional loans, private loans, and past-due collections for all inactive student accounts. You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third-party collection agencies.
Successful candidates will be:
- Responsible for outbound calls, e-mailing, and sending letters to inactive students with any past due balances to obtain payments.
- 80-100 outbound calls daily.
- Ensures the collection goals assigned are met each month and strives to exceed this goal.
- Assist in training of the Collection Associate.
- Six months to one year of related experience and training, or equivalent combination of education and experience. Strong interpersonal and positive relationship management skills. Sensitivity to students and families of diverse socio-economic backgrounds
- Call center
- Office
- 8 hour shift
- Monday to Friday
- Bonus pay
***Vaccination requirements***, common sanitizing.
Education:
- High school or equivalent (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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