Job description
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Job Summary
Bread is a technology company that aims to transform the world of paper credit card applications and hidden interest rates by providing leading point-of-sale financing options for merchants across the e-commerce journey. We build tools, technologies and APIs that allow merchants to integrate an installment loan financing and checkout experience anywhere in their customers’ shopping journey. Bread was started in 2015 by financial technology veterans, and has experienced explosive growth to date.
Collections Associates will be responsible for assisting customers who have fallen behind on their payments and help them become current.
Job Description
Must be able to work the hours below.
2 Week Training Schedule:
Monday – Friday 10am-6:30pm EST
Permanent Schedule:
Monday - Thursday: 11 AM – 8 PM EST
Friday: 10 AM – 7 PM EST
Saturday: 8 AM – 5 PM EST (rotating)
Sunday: Off
Essential Job Functions
-
Contact customers via telephone and make arrangements to bring the account current, while complying with internal policy and procedures
-
Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current
-
Document all interactions with 100% data integrity in the appropriate CRM system
-
Identify opportunities to improve the collection processes on behalf of our bank partner and share with the rest of the business
-
Investigate, research, and track consumer information using skip tracing tools
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Operate in a goal-oriented environment, achieving individual and team performance targets
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Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
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Perform other functions as assigned by management
Reports to: Collections Team Leader
Working Conditions/ Physical Requirements: Normal office environment
Direct Reports: None
Minimum Qualifications:
High school diploma or equivalent education
At least one year of call center experience
Preferred Experience:
Two or more years of previous collections or customer service experience
Experience working with an Autodialer
First party collections experience
#INDCLASS
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial
(NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded
Bread CashbackTM American Express® Credit Card
and
Bread SavingsTM
products.
Formerly Alliance Data, Bread Financial is an S&P MidCap 400 company headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 6,000+ global associates. To learn more about Bread Financial, visit
BreadFinancial.com
or follow us on
Facebook
,
LinkedIn
,
Twitter
and
Instagram
.
- Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at
TaOps@breadfinancial.com.
New York City, NY: Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment for associates who will work in the Company’s New York City, New York office on a full-time or hybrid basis (“NYC Associates”) to the extent allowed by applicable law. NYC Associates are required to be vaccinated against COVID-19 to work on-site. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
Job Family:
Care Center Operations
Job Type:
Regular
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