Job description

SUMMARY: Support and assist Sales and Catering department in managing and maintaining SMERF/ Social group and catering business, as well as social media for two properties. This position is designed to provide the highest level of customer satisfaction and support to external clients and internal partners. This position serves as liaison between the Sales and Catering team members, and other departments at the hotel.

RESPONSIBILITIES:

• Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
• Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Lixi Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
• Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Work with internal and external partners to accurately forecast group rooms and Food & Beverage revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Manages company social media channels, including Facebook, LinkedIn, Twitter, Instagram and other relevant platforms. Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation Manages social media communications
• Learn and use digital sales systems (i.e. Sales Pro, FOSSE, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e. product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Due to the nature of groups and events, be willing and able to attend customer functions as needed. The CSC may be required to work varying schedules and at varying locations required by needs of the business.
• Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
• Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Lixi and your supervisor (if applicable).
• Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.

PHYSICAL REQUIREMENTS:

Ability to work long hours, without sitting.

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to multitask.

Possess the ability to stand, sit, stretch, or reach with your body and arms, work under variable temperatures and noise levels.

Job Type: Full-time

Pay: $15.00 per hour

Experience:

• hotel sales: 1 year (Preferred)

Work Location: In person

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