Job description
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Customer Experience Consultant is a strategic partner of and contributor to the Memorial Hermann experience. Our Customer Experience Consultants help create a bridge between the priority experiences and the development of operational processes that require metrics to be identified and tracked with passion. In addition, Customer Experience Consultants serve as a dynamic partners to help internal leaders identify the departmental process metrics to track while providing an action plan on how to best achieve system goals. This role is ideal for those who are driven by data metrics, have a heart for training and development, and a passion for the consumer experience. Job Description
Minimum Qualifications
Education: Bachelors degree in marketing, business, health care, public relations, journalism or related field preferred; In lieu of Bachelors degree, must have an Associates degree from an accredited art institute and 2 years of related work experience
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
Principal Accountabilities
Job Summary
The Customer Experience Consultant is a strategic partner of and contributor to the Memorial Hermann experience. Our Customer Experience Consultants help create a bridge between the priority experiences and the development of operational processes that require metrics to be identified and tracked with passion. In addition, Customer Experience Consultants serve as a dynamic partners to help internal leaders identify the departmental process metrics to track while providing an action plan on how to best achieve system goals. This role is ideal for those who are driven by data metrics, have a heart for training and development, and a passion for the consumer experience. Job Description
Minimum Qualifications
Education: Bachelors degree in marketing, business, health care, public relations, journalism or related field preferred; In lieu of Bachelors degree, must have an Associates degree from an accredited art institute and 2 years of related work experience
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Two (2) years professional experience in marketing and/or public relations
- Excellent verbal, written and interpersonal skills
- Proficient computer skills
- Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
Principal Accountabilities
- Coordinates marketing and/or communications strategies and tactics including one or more of the following - advertising, direct marketing, collateral development, public relations, internal communications, graphic design, health fairs, special events, sponsorships, etc.
- Maintains a positive relationship with various system departments to accomplish goals.
- Evaluates the effectiveness of marketing and communications activities by documenting results and recommending changes for improvement when appropriate.
- Responds promptly and courteously to internal requests and external calls/solicitations.
- Monitors expenditures to ensure adherence to budget and proactively seeks cost cutting measures.
- Assists in the planning of comprehensive marketing and communications strategies for assigned system services, facilities or programs.
- Manages at least one internal service, facility or program with limited supervision.
- Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Other duties as assigned.
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