Position Summary:

This position is responsible for processing disbursements of overpayments on cruise reservations to travel agents and passengers of $350m+ annually. Provides accounting support for the Customer Service Department to resolve service failures by responding to approximately 150,000 workflow inquiries annually.

________________________________________

Essential Duties and Responsibilities:

• Processes daily automated refund batches and resolve all errors and discrepancies.
• Processes all Authorization for Change Forms and other requests for manual payment related transactions which include the following; refunds, agreements adjustments, voids, reinstatements, redistributions to alternate forms of payment, etc.
• Maintains and executes AS400 queries to identify and process refunds not generated by automated system programs.
• Processes and maintains abandoned property records.
• Contacts agency via phone, does internet searches, determines returns to be reissued or deemed abandoned.
• Refers to AS400 Travel Agency Maintenance screen, TA level service history, agency productivity, refund payable account, CFT, payment inquiry, group and induvial booking service histories, and the Paymode commission payment site.
• Resolves all workflow inquiries from the Customer Service Department which includes the following: Application of payments Disbursement of commissions/refunds Reinstatement of refunds Shipboard folio disputes
• Oversees all incoming work flows to the Accounting Department and ensure that they are brought to resolution within the time period allowed.
• Makes independent decisions and recommendations regarding any Accounting related issue posed by internal and external customers. Applies company policy to accounting related inquiries (i.e. refunds/commission disbursements, application of payments, credit card authorization/settlements)
• Identifies and elevates issues needing further attention by management
• Communicates both written and orally with internal and external customers, travel agents, vendors, and passengers

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Financial Responsibilities N/A ________________________________________

Qualifications:

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school
• Two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of cruise industry ________________________________________

Knowledge and Skills:

• Working knowledge of IBM AS400 environment and experience with JD Edwards or similar accounting system.
• E2K knowledge working with RAPC, RFPC CPOP (penalty applications), OPAG, RFPX and AGAD preferred Sales Execution Accounting System (SEAS) electronic AFCs knowledge preferred
• Working knowledge of PC Spreadsheet and word processing applications such as Word and Excel and automated computer system and email applications such as Lotus Notes Knowledge of Sales Co-Op electronic AFC process preferred Ability to function in a high-volume environment as well as handle multiple tasks.
• Ability to properly communicate with various departments concerning voyage verification and validation related issues.
• Excellent interpersonal, organizational, and oral communication skills ________________________________________

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. The employee may be occasionally required to walk to the dock, ascend and descend the vessel. Visual requirements include distant, close and color vision, and ability to adjust focus. ________________________________________

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, and may travel to other offices. A high noise level is possible if visiting shipboard or offsite locations.

#LI-BC1