Customer Service / Administrative

Full Time
Martinez, CA 94553
$19 - $20 an hour
Posted
Job description

Wallbeds "n' More, a unique, fun and rapidly growing space-saving furniture retailer, is looking for a customer focused, driven person to help ensure products are ordered, delivered and maintained in top quality fashion.

This position prioritizes customer satisfaction and efficiency with excellent follow-through. Key personal skills needed for this position:

  • Detail Oriented
  • Computer Savvy with an ability to process job across multiple platforms
  • Positive personality while maintaining composure
  • Reliability
  • Excellent verbal and written communications

Who are we? Wallbeds n More is a Wallbed/Murphy bed company based out of California. We have two Wallbed showrooms in the Bay Area (San Francisco and Burlingame) where we provide our clients with an opportunity to view, try out and design some of the highest quality space saving furniture available today. Wallbeds ā€œnā€ More has been in business for over 19 years and have seen a rapid growth in the Murphy bed and Wallbed market over the last two years leading to a desire to expand and serve more customers in new areas.

This position will work closely with the leadership team and is becomes the point of contact for product orders and deliveries.

General Duties Include but are not limited to:

1.) Product Ordering from Invoices

  • Handling confirmations from manufacturers
  • Verifying with salespeople the correct order is being placed.
  • Responding to confirmations and/or quotes.
  • Often interfaces with factories about product orders/tracking.
  • Arranges shipping/delivery when needed as well as tracking shipments.
  • Alerts warehouse to incoming product.

2.) Customer Service

a. Handling customer calls which may include:

  • Interfacing with Delivery Service on delivery issues
  • Interfacing with Manufacturers regarding product discrepancy
  • Work with collections department on open invoices

3.) Sales Staff

  • Works with sales staff on product training materials
  • Maintains list of in-stock product

4.) Administration

  • Lead flow reports
  • Tracking sales / commissions / updating price sheets
  • Tear sheets / binders
  • Fulfilling requests from CEO / Director of Operations

This position reports to the CEO and Director of Operations. Daily on-site work will be performed in Martinez, CA.

Job Types: Full-time, Part-time

Pay: $19.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Martinez, CA 94553: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Computer skills: 1 year (Preferred)

Work Location: In person

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