Job description

Customer Service Associate Representative – Remote
Department- CSB

SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Cigna Supplemental Health Benefits are financial benefits, including Accidental Injury, Critical Illness, and Hospital Care Insurance. We seek dedicated, compassionate, and empathetic Customer Service Associate Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company; our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound/outbound calls from Medical and Medicare members with questions about medical claims, benefits, eligibility, billing, and change/cancel plans.
• An average of 40 – 50 calls are expected daily.
• Take calls back-to-back while toggling through several applications on multiple screens.
• Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our member's well-being.
• Available to attend 100% training (5 weeks) and the first 90 days of employment.
• Resolve customer complaints through independent problem-solving skills, resource utilization and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.
• Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures.

QUALIFICATIONS

• High School diploma or equivalent
• 1 year customer service experience is required; call center experience is preferred
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Office Suite
• Strong organization skills, written, and verbal communication skills
• Empathetic and patient while supporting customers varying needs
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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