Job description

Support Medical Systems is seeking a Customer Service Representative to provide exceptional support to our customers. This position will require the ability to alternate with night and overnight on-call duties. The ideal candidate will possess excellent communication skills, be able to multitask, and work efficiently in a fast-paced environment.

Responsibilities:

• Answer incoming calls and respond to customer inquiries and concerns
• Provide accurate information regarding company products and services
• Process orders, forms, and applications
• Keep records of customer interactions and transactions
• Follow up with customers to ensure customer satisfaction
• Research and resolve customer issues using available resources
• Escalate issues to the appropriate team members when necessary
• Provide timely and accurate information to customers
• Meet and exceed performance goals and targets

Requirements:

• High school diploma or equivalent required
• 1-2 years of customer service experience preferred
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Availability to work weekends, holidays, and alternate overnight shifts
• Knowledge of Microsoft Office and basic computer skills

Physical Demands: This position requires prolonged periods of sitting and talking on the phone. The ability to lift up to 25 pounds may be required.

If you're interested in applying for this position, please submit your resume. We look forward to hearing from you!

Job Type: Full-time

Pay: From $15.00 per hour

Experience level:

• 1 year

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fall River, MA 02720: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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