Job description

This is an exciting time to join our team! As an industry leader, we’re growing relationships through our quality products and services. We are continually looking for outstanding talent to join our extraordinary group of employees!

This position is responsible for customer service and support of the fulfilment customers with respect to outbound orders. This position is the primary contact for all general customer correspondence. All e-mails and phone calls must be answered in a timely fashion or escalated to the appropriate department/manager. They will work closely with the outbound CSR, CSM and Outbound supervisor to ensure all customer needs are being met. Proficient computer skills required- particularly in Microsoft office applications.

Position Duties and Responsibilities

· General availability 7:30am-3:30pm M-F (weekend/evening availability in Q4)

· Is the primary and first contact for all general customer correspondence. All e-mails and phone calls must be answered in a timely fashion or escalated to the appropriate department/manager.

· Working closely with the outbound CSR, CSM and Outbound supervisor to ensure all customer needs are being met.

· Responds to customer complaints and maintains detailed logs of customers complaints and internal findings

· Responsible for running weekly billing reports and invoicing as well as manual order invoicing and assembly invoicing

· Primary owner of the portal for all billing and invoicing and is responsible to update it daily

· Primary owner of the dropship sheet and updates it daily

· Primary owner of customer specific portals (Radial) and updates it daily

· Primary/secondary owner of BRC documents as assigned by the CSM

· Responsibly for filing carrier claims on behalf of our customers

· Can update orders and move them between Numina and RSS as requested by operations

· Can resolve out of stock Numina errors as requested by operations

· Can create or verify RSS data (items, BOMs, carrier charges) when requested

· Performs other duties as assigned

Other Duties

· Follow all Fortune Fulfillment policies as outlined in the handbook

· Maintain general work areas, including a desk/office space

· Able to follow GMP’s and food safety guidelines.

· Applies food safety and the HACCP plan to daily activities.

· Completes all assigned tasks in the appropriate timeline

· Perform all the above duties in a timely, courteous manner with respect for all company personnel and property and report any concerns immediately to management

· Assists others within the department throughout the year as needed

Skills and Qualifications

· Strong attention to detail, good organizational skills, ability to prioritize, can handle multiple tasks.

· Strong verbal and written communication skills.

· Intermediate to Advanced computer skills and on the job, experience working with computers/data entry preferred

· Comprehensive understanding of computer programs and software including Microsoft Office.

· Willingness to learn and understand the BRC and our HACCP plan

· Willingness to learn company specific software including Canopy, RSS, Numina

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• DeForest, WI 53532: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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