Customer Service Representative
Job description
$30,000 - $40,000
Responsibilities:- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Identify common customer issues and bring them to the attention of the team
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Record customer interactions and follow up on their experience with our company
- Interact with the sales lead to maintain and improve service and product knowledge
- Display strong communication skills, active listening skills, and personal skills
- Previous work in a customer-facing position
- Must have graduated high school, received a G.E.D. or equivalent
New Era Plumbing is proud to offer customers in Douglasville the best in plumbing services and products at an affordable price. We have been serving the area since 2013, and our team has built a reputation for trustworthy and professional service with a serious commitment to craftsmanship and hard work.
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