Customer Service Representative (FT)

Full Time
Lenexa, KS 66219
Posted
Job description
Kocher + Beck USA, L.P. in Lenexa, KS is seeking a highly energized, detail-oriented Customer Care Representative. This person will deal directly with customers through telephone, email, and fax. Prepare quotes and work orders for production and shipment to customers. Must be able to interact with all types of people and have a great outlook on providing the best customer service possible. A team player who can take the lead and establish and continuously meet/exceed department service goals and expectations. A person that displays professionalism in work attitude, flexibility, attendance, and language.
Position Type + Hours:
This is a permanent full-time position. Hours of work are Monday through Friday, from 8:00 am to 5:00 pm, 40 hours per week with very minimal overtime.
Requirements:
  • An Associates Degree in a related discipline or at least two years of customer service experience is required
  • Has knowledge of commonly-used concepts, practices, and procedures pertaining to customer service (i.e. computers, telephones, copiers, fax machines)
  • Strong mathematics and technical skills are required
  • Advanced computer skills, including Microsoft Office, Excel, and Word
  • Ability to speak, read, write and comprehend English and Spanish at a level to effectively use/interpret instructions
  • Detail-oriented, time management, communication, and multitasking skills required
  • Able to work independently, as well as with others in a fast-paced environment
  • The ability to learn quickly is a plus

Benefits:
  • 100% Paid Health, Dental + Accident Insurance (employee-only coverage)
  • Health Savings Accounts, with employer contribution
  • 401(k), up to 6% match of your contribution
  • Life Insurance, Short + Long Term Disability
  • Vacation, Sick Time + Paid Holidays
  • Additional supplemental insurances plans are offered

By submitting your application, you give permission to Kocher + Beck USA, L.P. to communicate with you by email, phone and/or text message (also known as SMS). You can opt-out of texts at any time by replying STOP. Message and Data rates may apply.


About Kocher + Beck USA:

Kocher + Beck is the world leader in rotary die technology, and a recognized complete systems provider to the label and envelope industry, with manufacturing plants in Germany, Russia, the UK, and the USA. They are a family-owned business that encompasses the spirit and tradition of innovation and teamwork. Kocher + Beck’s Lenexa, KS facility is a fast-growing company with around 100 employees. They believe in giving employees the opportunity to grow within the company, and recognizing hard work. That is one reason they are on track to become the largest tool manufacturer for the label and envelope industry in North America.

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