Location(s): CO - Denver; MN - Minneapolis

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Summary
Direct overall activities and provide strategic leadership and vision for data acquisition (meter reading), field collections and revenue protection for Xcel Energy; overall responsibility for O&M and Capital budgets.

Responsibilities

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  Provide leadership, establish operational goals/standards and direct the management of data acquisition (meter reading), field collections and revenue protection activities in order to exceed current and future operational requirements & commitments; responsible for strategic leadership and vision for data acquisition (meter reading), field collections and revenue protection tied to overall corporate strategy and goals; establishing benchmarking of appropriate activities in order to provide continuous improvement in customer service, while improving cost structure.
• Develop, recommend and implement technologies, programs, and processes for efficient and effective data acquisition (meter reading), field collections and revenue protection.
• Develop and evaluate customer service standards associated with data acquisition performance, consecutive estimates, cost per read, customer complaint resolution, customer satisfaction surveys, employee safety, % meters read and process improvements.
• Overall responsibility for timely and accurate data acquisition (meter reading), field collections and revenue protection activities.
• Plan, develop and administer department operating and capital budgets; administer effective cost savings.
• Responsible for development, oversight and management of policies and procedures, measurements and evaluations in support of Xcel Energy’s commitment to safety.
• Interpret and administer the terms and conditions of the labor agreement to maintain a positive relationship with the union; negotiate with union representatives to achieve conflict resolution; investigate, prepare and testify during grievances up to and including arbitration.

Requirements

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  Bachelors Degree in Business or related field or a combination of education and experience providing equivalent knowledge (6 yeas of related experience in addition to the required 8 years may substitute for the degree).
• Masters degree in a related field is preferred. Knowledge of customer service information is required.
• 8+ years of related work experience with automated and manual meter reading systems, and/or billing system operations, and/or credit and collection procedures/policies is required.
• A thorough understanding of PUC and Electric and Gas rate requirements, basic security management and loss prevention strategies is required.
• Minimum 7 years management experience is required with experience in labor agreement negotiations.
• Preferred five years experience in utility industry.
• Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems (i.e., CRS) are required.
• Demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies.
• Strong verbal and written communication skills.

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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Denver || CO - Denver; MN - Minneapolis || United States (US) || Customer & Utility Innovation || 79000:Customer & Utility Innovation || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $119,000 to $169,666 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

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Requisition Number: 53902

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com