Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

We're looking for someone to join our team as an ECM- Care Coordinator who:

The Care Coordinator will report to the Practice Manager. Care Coordination allows primary care physicians to use dedicated time to direct proactive care for their patients, uses staff support to conduct outreach, and leverages new panel-based information technology tools.

Essential Functions:

• Meet with all new patients, explaining PCP’s, Patient Portal and all aspects to accessing care.
• Assign patients to provider panels ensuring balance.
• Receives monthly panel report and reviews PCP assignments.
• Determines continuity percentages for each provider – assure that majority of visits with PCP
• Resolves unassigned patients by reviewing appointment history (and possibly the clinical record) to determine appropriate assignment.
• Collaborates with appropriate site.
• communication with outside provider to ensure continuity.
• Proactively engage priority patients to promote availability of expanded access clinic and reduce unnecessary Emergency Room utilization.
• Run, manage and analyze standard CSV reports.
• Oversee and analyze data from assigned panels in regard to CSV-priority conditions. This includes the running of reports within the CSV computer structure, Excel etc.
• Responsible for clinic-wide compliance with CSV, PCMH, CMS, Meaningful Use and California Department of Public Health (CDPH) requirements.
• Clinic-wide required to meet or show consistent improvement on CSV clinical quality goals.

Care & Communication Coordination:

• Act as liaison/bridge between patient, call center, clinic operations and clinical teams.
• Analyze (and manage, where appropriate) patient care contacts (i.e. visits, phone calls, web encounters, complaints, variances, incidents, etc.) to determine trends, gaps and process improvement.
• Analyze and manage patient show reports (i.e. no shows, patient left without being seen, cancellation, reschedule, etc.).
• Responsible for ensuring that staff follow-through on all CSV-priority visits, recalls and orders.
• Manage and analyze high-risk patients including emergency department/hospitalization follow-ups, medications, recalls, referrals and orders, etc.

Other Responsibilities:

• Compliance with all applicable laws, rules, regulations and CSV policies is a condition of continued employment. Cooperation with the Clinica Sierra Vista corporate compliance program is a condition of employment.
• Performs other job-related duties as required
• Data analysis skills. Knowledge of clinic operations (in order to interpret and validate data findings).
• Must have working knowledge of all clinic operations (clinical and operational) to facilitate transitions of care for patients.

Additional

• Enhance Care Management

The Care Coordinator will be working as part of the Enhanced Care Management team. The Care Coordinator is responsible for facilitating the completion of the patient care coordination in multiple areas supporting Providers, Nursing, Medical Assistants, front desk, and handling inbound calls for health center(s). The emphasis of this role is to expedite patient flow and processes related to enrolling patients into patient support programs. Actively supports and participates in quality improvement to ensure efficiency, accuracy and facilitate patience access to care. This position provides outstanding service while meeting or exceeding departments performance standards.

You'll be successful with the following qualifications:

• 
  Education: Medical Assistant certification or program completion required.
• Computer proficiency: Excel, Word, Outlook, PDF, Electronic Health Records, etc.
• Bilingual (Spanish-English) preferred.
• Maintain excellent internal and external customer service at all times.
• Maintain the highest degree of confidentiality possible when performing the functions of this department.
• Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality.
• Must be able to work independently, handling high volume and multiple tasks.
• Must be reliable with attendance.
• Must be highly organized and detail oriented.
• Possess knowledge of modern office equipment, systems and procedures.
• Ability to multi-task and work efficiently in a potentially stressful environment.
• Ability to apply common sense understanding when carrying out detailed written or oral instructions.
• Must have excellent verbal and written communication skills.
• Ability to effectively present information and respond to questions from internal and external customers.
• Must have a pleasant, professional attitude toward patients, providers, co-workers and superiors.
• Teamwork skills a must.
• Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!