Job description

FRONT DESK/SHUTTLE DRIVER / BELLMAN / GUEST SERVICES
(BELLPERSON)
Department: Front Office (Rooms Division)
Supervisor: Front Office Manager
DUTIES: Shift is mostly 4AM to 12PM. Assist guests with luggage handling – sometimes up to 50 lbs., push bell cart; respond to guests’ requests; drive the van to designated areas; instruct guests about the guest room and hotel amenities. Hours would be 4AM - 12PM Part-time.
I.
PERSONAL CHARACTERISTICS:
1. Appearance: Neat, clean, well groomed, clean hands and nails, conservative jewelry, neatly trimmed beard or mustache, if applicable.
2. Behavior: Friendly, people oriented, positive, team and service oriented, interested in job and guests, willing to perform as requested.
3. Basic Skills: Able to lift and handle guest luggage and other heavy items, standing for long periods, dependable and follows instructions, manual dexterity.
4. Communication Skills: High degree of verbal skills, good grammar, able to communicate accurately and effectively with guests in verbal and written form, sales persuasiveness.
5. Other: Honest, trustworthy, and adaptable to change.
II.
JOB KNOWLEDGE, SKILLS, AND OTHER REQUIREMENTS:
1. Previous Experience: Bell service experience preferred, guest service.
2. Special Skills: Salesmanship, handling guest complaints and special requests, be familiar with city and the surrounding areas, attentive, observant, safety conscious.
3. Product Knowledge: Hotel service offered, hotel facilities, hours of operation, community activities.
4. Other: Must be at least 21 years of age with valid driver’s license and good driving record.
III. DEVELOPMENT:
1. Peer Positions: Desk Clerk, PBX operators
2. Next Level: Bell Captain
3. Cross Training: Desk Clerk

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Durham, NC 27703: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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