Job description
Summary
Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.
Job Duties
- Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
- Hire, supervise, train, evaluate work performance, and administer discipline for team members.
- Maintain knowledge of industry practices, hotel markets and statistical data.
- Possess knowledge of room rates, types and availability.
- Maintain and ensure proper par levels of supplies and equipment.
- Coordinate special events and promotions with other departments.
- Resolve customer complaints or disputes.
- Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
- Responsible for property public area cleanliness and sanitation.
- Authorized to extend complimentary services in accordance with the approved comp matrix.
- Develop operating budgets and meet established goals.
- Review and approve all OTA invoices.
- Other duties as assigned by management.
- May assist in assigning and inspecting cleanliness on the casino floor.
Qualifications
- Thorough understanding of hotel computer system.
- Minimum 3 years supervisory experience and 5 years hotel experience
- Bachelor’s degree in hospitality or management preferred.
- Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
- Knowledge of hotel key system
- Must be able to work in smoke filled environments.
- Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.
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