Job description

Position: Front Desk Associate

Reports to: Office Manager

Summary: The Front Desk Associate greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

Job Duties and Responsibilities:

• Greet, register, instruct, and provide general assistance to patients.

• Obtain demographic and financial information and enter into computer system.

• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.

• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer.

• Communicate with primary care providers and insurance carriers per patient request.

• Answer telephone, take messages and return voicemails.

• All other duties as assigned by Office Manager or Practice Administrator

• Must be available nights and weekends

Required Experience:

• High school diploma

• Medical billing/medical receptionist experience preferred.

• Medical Assistant certificate preferred.

• Basic computer skills

• Detailed oriented

• Exceptional customer service and phone etiquette

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Urgent care center

Medical specialties:

• Urgent Care

Schedule:

• 12 hour shift
• 3x12
• Rotating weekends
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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