Guest Service Agent
Job description
As a Guest Services representative at The Tiverton, you will operate a 24-hour front desk to assist with the administrative and concierge duties for the front of house operations of a 100 room guest house which serves UCLA Health patients, their families, and guests. Your responsibilities include guest check in/check out, guest accounting, handle concierge services, coordinate room reservations, operate a PBX console, process service requests, coordinate special requests with EVS and Maintenance, and participate in health & wellness events. This position will primarily work the evening shifts on weekdays, weekends, and holidays; shifts may vary to accommodate operational needs. Employee will be trained for all the shifts, including night. Salary Range: $23.49-33.34 Hourly
Required: * At least 2 years of experience in the hospitality, retail, or service industry. * Skill in prioritizing assignments and multi-tasking to complete work when there are changes in workload, pressures of deadlines, and competing requirements. * Demonstrated ability to work independently and in a group collaborating with colleagues and to follow through on assignments with minimal direction. * Ability to write concise, logical, grammatically correct memos, letters, routine email correspondence, etc. in the English language. * Interpersonal skills to communicate, work diplomatically, and interact effectively with diverse guests, personnel at various levels, in a high volume continuous public contact setting. * Ability to work accurately with numbers and knowledge of cash handling procedures. * Ability to perform basic physical tasks; actively make deliveries using stairs, participate in room rounds and inspections, and lift up to 40 lbs. * Must be able to work various shifts as needed. Preferred: * Multi-lingual.
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