COMMUNITY BRIDGES IS GROWING AND WE WANT YOU TO JOIN OUR TEAM!

***$1,000 Sign-On Bonus***

Community Bridges is looking for a full-time In-Home Support Account Manager!

We are a non-profit agency founded in 1982 with a mission to advance the integration, growth, and interdependence of people with developmental disabilities within their own communities. Building on the strengths of over 1,100 individuals in the greater Capital Area and their families, we work to identify barriers of access to find creative solutions to develop meaningful community engagement.

The In-Home Supports Accounts Manager assists individuals and families through education and support to develop and achieve their personal goals/vision. In collaboration with the family/ individual, the Account Manager will advocate for the resources needed on behalf of families/individuals. The role of the AM is to link families to education and training opportunities and to develop short and long-term person-centered future planning to accomplish goals and initiate actions to make those goals a reality. The Accounts Manager will co- supervises the employee(s) in each program. The In-Home Support Account Manager provides oversight and guidance on hiring/termination, development training, work performance, and yearly review process.

Qualifications:

• Education: Associate’s Degree or equivalent experience in a similar role preferred.
• Experience: At least 2 years’ experience working with people who have a disability involving at least 1-year supervisory experience of personnel and administrative duties preferred.

Compensation and Benefits

The starting rate for this position is $37,000 per year for Full-Time. There is a $1000 sign-on bonus for this position - $500 will be paid at the time of hire and $500 will be paid after 6 months in the role.

• Please note, sign-on bonuses are for new hires only. Re-hires and transfers are not eligible at this time.

Paid Time Off: For a full-time employee working 40 hours a week, 264.16 hours of Paid Time Off is received per year! PTO days will increase over the years based on longevity and there is no waiting period to start using your PTO!

Insurance: Medical, Dental, Vision, 403b with 1% company match, Excellent Paid Time Off, Life Insurance, Employer-paid Short Term Disability, and Employer paid Life Insurance.

Mileage Reimbursement: Employees are reimbursed for approved mileage driven on the clock.

Paid Training: As an employee, you are paid your usual rate of pay while attending training!

Specific Duties and Responsibilities:

• Provide direct support to families including but not limited to: home visits, and occasional transportation; information and referral assistance in accessing and/or applying for benefits; attending and participating in IEP and other school meetings; information and referral to community resources, direct supports (i.e., crisis intervention, advocacy and mediation), information and advocacy with community resources as requested by the family.
• Identifying natural supports, current unmet needs, and future plans. Provides follow-up contacts as needed and requested by family.
• Maintains up-to-date, accurate information and knowledge of community resources, information, and referral.
• Facilitate ISA development including coordinating the meeting, determining responsibilities for providing services, assuring that goals are related to individuals desired future, and ensuring completion of necessary evaluations/assessments on behalf of the individual.
• Facilitate communication between service providers, individual, family, and Community Bridges, on-going review, monitoring, and evaluation of formal service provision, facilitation of service re-design as needed and requested. Ensures compliance with applicable state regulations.
• Creates amendments, budget changes, contingency plans, provider schedules, Prior Authorization packets etc. as identified by internal staff and the Family Representative. Co-manages and develops program design, staff, budget and expenses with identified Family Representative.
• Documents monthly check-ins with individual/family and employees assigned to each account. Documentation will be kept up to date each month in database provided by agency for such record keeping. All documents that need to be entered into paperless system will be sent to file room each month for upkeep of current filing and program information.
• Assists in the on-going training and re-training of new staff, which may include the role of mentor. Track/assist with and ensure that 90 day and annual review process with family representative is completed on time and in the employee personnel file.
• Arrange, as requested and necessary, ancillary services including the necessary documentation to obtain appropriate program funding and providing supporting documentation.
• Assists individuals and families to identify future support needs including maintaining waiting list profiles and waiting list contacts, clearly listing services needed but not currently available and listing services to be provided without reference to program models. Provides review and documentation for all monthly expense reports and sends notes to family representative monthly.
• Attends trainings and seminars as required. Performs other general administrative duties including the record keeping of individual files to include written progress notes and updating MIS database information. Represent the agency in a professional manner at all times.
• Perform additional duties and responsibilities as assigned.

Required Skills:

• Ability to communicate thoughts and ideas clearly and effectively in both verbal and written formats.
• Ability to access community resources.
• Ability to advocate for, provide support and assistance to families and individuals and advocate for their rights.
• Ability to represent Community Bridges’ services to the public and maintain a positive image to the community at large. Acquire knowledge of Community Bridges mission, policies and procedures.
• Ability to work effectively as a member of a team and carry out team decisions.
• Ability to acquire computer competencies.
• Must be able to physically conduct home visits.
• Must possess group process skills and the ability to facilitate large groups.
• Working knowledge of behavioral strategies.
• Working knowledge of supports and services for individuals who may possess psychiatric disorders and acquired brain disorder and their impact.
• Be familiar with the functions and regulations of ancillary support systems

Work Environment and Physical Demands:

• Work Environment- Work environment is occasionally hectic with occasional periods of high stress. Occasional short deadlines and coverage require flexibility in schedule.
• Physical Demands- Must be physically able to lift individuals at a minimum of 50 pounds and to provide transfers as necessary. Walking and standing are required frequently with occasional stair climbing. Must be able to push wheelchairs and operate wheelchair lifts/Hoyer and barrier free lifts. Emergency behavioral intervention in accordance with approved restraint techniques and individual behavioral plans may be required.

Travel:

Must possess and maintain a valid NH license and safe driver’s record in accordance with Community Bridges standards with adequate liability insurance. Travel required within the state frequently, with occasional out of state travel. Must have access to personal vehicle during all scheduled work hours and uphold an acceptable driving record. May be required to transport individuals and families receiving services on occasion.

Locations Community Bridges Supports:

Main Headquarters Location: Concord, NH

Allenstown, Andover, Boscawen, Bow, Bradford, Canterbury, Chichester, Concord, Danbury, Deering, Dunbarton, Epsom, Franklin, Henniker, Hill, Hillsborough, Hopkinton, Loudon, Newbury, New London, Northfield, Pembroke, Pittsfield, Salisbury, Sutton, Warner, Weare, Webster, Wilmot, Windsor