Job description

1+ years IT experience with client, server, and network service delivery
2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
High School or equivalent diploma
2+ years of experience of troubleshooting in a multi-user high availability environment
2+ Years of experience in a professional environment
2+ years of experience in PC repair, troubleshooting, deployment, and liquidation

About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Key job responsibilities
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies.
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
Traveling up to 25% of the time.

Bachelor’s degree in Computer science or IT related field
Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
Data center infrastructure and facilities experience
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Excellent written and verbal communication skills
Proven ability to work successfully with limited supervision

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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