Manager IT Network Security

Find your more with Mohawk!

At Mohawk Industries, we’re committed to more customer solutions, process improvements, sustainable manufacturing, and opportunities for our people.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!

What we need:

Mohawk is looking for a Manager IT Network Security who can do more for all Mohawk Flooring North America brands across residential, distributor, and builder multifamily divisions.

The position will manage IT technical personnel ensuring objectives are met in terms of IS Infrastructure and the service levels provided to the business client community. Support a geographically dispersed business community.

What you’ll do:

• Participate in meetings regarding service delivery, planning, and implementation.
• Coordinate activities with business clients and IT Teams.
• Manage major technology projects by developing tracking and reporting project work plans and budgets.
• Participate in budget-related activities including preparing tracking and revising expense and capital budgets.
• Establish controls for reporting and managing performance indicators. Provide performance reporting to management.
• Monitor performance and service delivery metrics. Initiate plans for meeting or exceeding targets.
• Oversee IT audit processes within assigned areas of responsibility.
• Ensure remediation of audit findings including changes in business processes, record keeping or technologies.
• Perform trend/capacity analysis so that resources/services are aligned to meet SLAs.
• Recommend modifications to existing systems or processes to improve service delivery or reduce costs.
• Preserves assets by implementing disaster recovery, backup procedures, and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Ensure issues are escalated as appropriate in a timely manner to allow resolution with minimal or no business impact.
• Monitor all tickets to ensure appropriate action has been taken. Expertise in setting and managing customer expectations.
• Perform other duties as required.

What you have:

• Must have a Bachelor’s Degree in a technology or business-related discipline.
• 8-10 years of job-specific experience with demonstrated professional growth and achievement. Experience in technical management, supervision, and leadership may be substituted for a degree.
• Must have advanced knowledge of the management role in a technology organization.
• Must have at least 3+ years of experience as a Technology Team Lead or Manager. Must have experience building strong working relationships in a professional environment. Must have experience managing large, successful projects.

What you’re good at:

• Excellent oral, written, presentation, and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment, and diplomacy when interacting and/or negotiating with internal and external customers
• Ability to present and explain technical information in a way that establishes rapport persuades others and gains understanding
• Ability and willingness to accept responsibility, willingness to challenge established practices, and draw relevant conclusions, including the persistence and willingness to take calculated risks, to stimulate, market, and sell new ideas within the organization.
• Ability to work effectively in a diverse work group, to achieve results through team efforts, and the desire and ability to motivate, persuade and direct the activities of others.
• Ability to perform in a high-pressure environment and/or crisis and render good decisions to resolve problems, maintain safety, and ensure adherence to the Corporate Code of Conduct.
• Must have a Bachelor’s Degree in a technology or business-related discipline.
• 8-10 years of job-specific experience with demonstrated professional growth and achievement. Experience in technical management, supervision, and leadership may be substituted for a degree.
• Must have advanced knowledge of the management role in a technology organization.
• Must have at least 3+ years of experience as a Technology Team Lead or Manager. Must have experience building strong working relationships in a professional environment. Must have experience managing large, successful projects.

What else?

• Normal office environment
• While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
• We’re located in a pretty great spot – check out this video to see what we mean

#LI-HD1

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant