As the Remote Customer Service Representative, you will be responsible for championing strong relationships with both internal and external customers by providing prompt and intermediate support to Journeys customers and retail locations. The ideal candidate has excellent problem-solving skills and can effectively communicate through both verbal and written means. To operate successfully in this role, you must be able to provide accurate, quick, and creative solutions while multi-tasking effectively and navigating learned applications and software.

Job Responsibilities:

• Assist customers and employees concerning orders, shipments, and returns.
• Exhibit and utilize critical thinking, empathy, reading comprehension, and problem-solving skills to provide positive and creative options for customer resolutions.
• Ensure and maintain the safety, security, and privacy of customer information.
• Meet individual and team customer-focused goals while maintaining the standard of expectations with all Key Performance Behaviors.
• Act as an ambassador of the brand and adhere to an appropriate and effective set of core values.
• Demonstrate regular and reliable attendance while making good decisions based on company policies, guidelines, procedures, and expectations.

• 1-2 years of customer service/retail experience, preferred.
• Ability to learn new software and applications.
• Ability to handle and resolve conflict positively and in a calm, professional manner.
• Ability to work both independently and in a team environment.

Requirements:

• High school diploma or equivalent.
• Ability to speak and type fluently in English.
• Excellent verbal and written communication skills.

To prepare you for this exciting opportunity we offer:

• HUGE Employee Discount - 40% off on all retail priced footwear and accessories purchased at Genesco retail stores
• Full benefits package, including Medical, Dental and Vision
• 401K
• Direct deposit
• Paid time off
• Amazing growth opportunities!

Work From Home Requirements:

• A Dedicated, secure, and distraction-free workspace.
• Fully functional hardware that meet the following requirements:
  • Is a Desktop or Laptop computer (Tablets or Chromebooks are NOT permitted)
  • Has the latest operating system installed prior to start date
  • Has a functional charger/power source
  • Has an operating system that can run Citrix
  • 2 functional monitors (a laptop and a monitor or a desktop and 2 monitors)
• A Cell phone with an active service contract with a Cell Phone Provider, a cell phone charger, a cell phone headset or USB headset with a microphone, a Web Camera (an integrated Web Camera in your Laptop or desktop is permitted), and external mouse.
• A stable and reliable Internet service with a minimum of 50Mbps Download Speed and 5Mbps Upload speed (can check this at speedtest.net). Cannot use public Wi-Fi.
• That my devices must remain Charged at all times to prevent disruption to calls (Laptop, Cell Phone, Headset).