CUSTOMER SERVICE REPRESENTATIVE

Description: The Customer Service Representative reports to and is responsible for assisting the National Parts Operations Supervisor/Manager in the overall performance of the Parts Department with emphasis on providing parts assistance to dealerships and customers while working effectively with peers to achieve departmental goals.

Responsibilities:

• 
  Review and interpret parts descriptions given by dealers/customers through the following sources to determine the correct part number:
  • Product Development Prints
  • QRL (Quick Reference List)
  • Parts Catalogs
  • Print Books
  • Gensuite- Online catalog for dealers/customers
  • SAP – Data ERP system
  • Saleforce- Contact Management System
• Prepare return goods authorizations and determine the root cause
• Receive and process parts orders via phone and email
• Provide information to our customers with regards to backorders, recommended part substitutions, part pricing and/or part availability
• Maintain historical records and data for parts research
• Increase policy and product knowledge in order to provide quality service to our customers
• Entering all customer correspondences via Salesforce (management contact base system)
• Logging into phone hunt group to take calls from customers- normally 60+ a day in busy summer months

Hiring Profile:

• Work Experience
  • Previous Customer Service or RV Knowledge
• Requires
  • High level of interpersonal and written communication skills
  • Must be a Team Player
  • Effective listener- able to absorb a lot of information given trainer and customer
  • Enthusiastic approach to work
  • Empathy- understanding a person’s emotions to understand their point of view
  • Articulate self-starter with the ability to perform multiple tasks in a prioritized manner
  • Ability to work multiple systems simultaneously
  • Excellent organizational skills
  • High level analytical and problem-solving abilities
  • Attention to detail and excellent follow-up
  • Able to adapt quickly to change
  • Self-Control- able to stay calm in high stress situations
  • Willingness and ability to be coached and grow within the REV
  • Strong computer skills including Microsoft Excel, Microsoft Word, SAP and Salesforce

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

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