Job description

Are you looking for a rewarding career with a fast paced and growing company? A Scheduling Coordinator is the right path for you. Each day you will talk with our Care Professionals, Clients, and their families and become part of a team of other like minded people just like you. Your role as a Scheduling Coordinator will be to assist Clients with finding the right Care Professional for their specific needs. Most of your conversations will be on the phone but you will quickly find yourself becoming an integral part of each seniors care.

This is not a Remote Position! This position will work in our office location in Huntsville, Alabama.

Responsibilities Include

• ·Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Professional activities utilizing the software system.
• Follow up with all client and Care Professional issues to ensure their problems are resolved.
• Enter and maintain accurate Client and Care Professional records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate care professionals and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan to ensure 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.

Job Requirements

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have at least customer service or call center experience
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with office colleagues, clients and care professionals
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel

Must have a valid Driver's License, High School Diploma, 19 years of age or older, proof of valid automobile insurance, and be willing to submit to a criminal background check.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Overtime

Work Location: In person

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