Job description
About Us:
Emerus is the nation’s first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus’ leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus’ distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.
Position Overview:
The purpose of this position is to provide support to staff on all company supported applications.
Essential Job Functions:
- Assist staff with problems/questions relating to computer equipment operating system software, application software, and hardware
- Log and track calls using problem management database and maintain history records and related problems documentation
- Monitor computer servers, network health, file backups, antivirus and malware servers
- Troubleshoot computer hardware and software problems
- Answer support requests and escalates to appropriate IT resources when necessary
- Available during on call support, maintenance windows, testing, disaster recovery planning or unplanned outages as needed
- Maintain email service including administration and provisioning of mailboxes, calendar and distribution lists
- Perform hardware, software and phone installations and maintenance
- Document system configurations and track changes
- Maintain confidentiality and security standards and policies for the organization
- Serve as escalation point for desktop administrators
- Attend staff meetings or other company sponsored or mandated meetings as required
- Travel to all facility locations as required
- Perform additional duties as assigned
- Ability to work off-hours and on call when required
- Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications, required
- 1+ year experience of server and storage administration, required
- Experience with system backup and recovery routines, required
- Experience supporting Windows based users in a Microsoft Active Directory Domain environment, required
- Experience participating in system installation projects including design, build, testing and conversion, required
- Experience configuring and troubleshooting routers, switchers and firewalls, required
- Experience with IP Telephony (Cisco UCM Preferred)
- Experience with Enterprise Cisco networking equipment, preferred
- Experience in basic Microsoft SQL Server administration, preferred
- Experience working with Microsoft Exchange or Office 365, preferred
- Experience in server virtualization (VMWare, HyperV or XenServer), preferred
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Position requires fluency in English; written and oral communication
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