MASSHEALTH Operations (MHO) is seeking an experienced customer service professional to lead a team of supervisors (BERS D) and eligibility workers (BERS C) including but not limited to, providing leadership, training and mentoring, monitoring and distributing work, conducting periodic evaluation and providing feedback to staff and providing back-up to the Assistant Director when appropriate. Incumbents of these positions may be required to act as liaisons to other units and agencies.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Carrying out and attaining the mission and the goals of MassHealth.

• Manage a team of Benefits Eligibility and Referral Social Workers determining eligibility for all MassHealth programs and providing high quality customer service to MassHealth members and providers.

• Create a positive work environment, maintain transparent communication, and hold regular department and one-on-one meetings to foster communication, share information and help develop solutions to a broad variety of eligibility and customer service challenges.

• Maintain a current and detailed knowledge of MassHealth programs and eligibility policies; provide leadership, support, and direction to ensure teams consistently apply those policies.

• Monitor staff performance and conduct periodic performance evaluations. Develop work development or remedial plans when necessary to improve staff work performance.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment. Initiate morale building activities for the team. Participate in disciplinary matters as necessary.

• Create and present staff training programs, foster participation, and staff development.

• Develop strategies for the department to enhance business processes and improve productivity.

• Respond to inquiries from the office of Medicaid and other sources.

• Ensure that BERS implement all voter registration policies and procedures accurately and consistently for all address changes, requests for an application or assistance completing an application and requests for a renewal/review form or assistance completing a renewal/review form.

• Performs other related duties and responsibilities as required by the Director and Assistant Director.

Preferred Qualifications:

• Strong supervisory, coaching, and managerial skills and experience planning, organizing, prioritizing, and evaluating the work of subordinates.

• Active listening, negotiation, teaching and critical thinking skills.

• Strong communication skills including verbal and written expression.

• Demonstrated problem solving skills.

• A strong service orientation.

• A demonstrated openness to change.

• Ability to understand/appreciate confidential matters.

• Strong computer and data analysis skills.

• Ability to analyze complex financial instruments and legal documents such as taxes, insurance information and medical records.

• Knowledge of the various electronic and computer systems and programs.

  
  

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About MASSHEALTH:

To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life.

For more information about our agency and programs please visit: www.mass.gov/masshealth

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, public administration, financial management, or professional experience in a particular specialty (i.e. scientific, professional, or technical), and (B) of which three years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for one year of the required (A) experience.

II. A Graduate or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for two years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!