Monitors the daily operational functions and staff in an assigned subsection/subunit of a department. Monitor operational workflows; identify issues while focusing on quality assurance, process improvement and departmental goals.

Essential Responsibilities:

Manages own assigned work queue(s).

Monitors daily operations of the team, assists in prioritizing daily work activities, resolving escalated issues, identify trends, address processing delays and areas for improvement

Makes recommendations and provides input related to hiring, terminations, performance evaluations

Informs staff of changes in policies, procedures, processes, systems, and regulatory laws and requirements.

Gathers department metrics and prepares reports for management review

Assist in leading, developing and mentoring of staff.

Required Knowledge, Skills, Abilities:

Demonstrated supervisory experience, Experience in insurance revenue cycle functions (i.e. insurance billing, charge entry, registration, payment posting, reconciliation, etc...) Excellent analytical, problem solving and organizational skills, Excellent written and verbal skills, Knowledge of Revenue Cycle Systems (EPIC), Microsoft Office

Required Experience, Education, Certification(s), License(s):

High School Diploma or GED required, minimum three years of equivalent work experience.

Preferred Experience:

Associates and/or Bachelor's degree strongly preferred

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.

Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation’s best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.

Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.