Job description

JOB POSTING – Scheduler

OUR MISSION:

To enhance the lives of EVERY person who comes in to contact with FLHC including caregivers, clients, and the community through our Core Values

OUR CORE VALUES:

Compassion

Above & Beyond

Reliable & Ready

Exceptional

SUMMARY- This position is responsible for coordinating and maintaining schedules for FirstLight Home Care clients and staff, maintaining communication with clients, families, and staff, and ensuring exceptional customer satisfaction.

IF YOU ENJOY THESE THINGS, YOU’LL LOVE OUR WORK!

• Speaking/Communicating – Conveying ideas and facts orally using language the audience will best understand.
• Analysis/Reasoning – Examining data to grasp issues, draw conclusions, and solve problems
• Relationship Building – Building constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect
• Problem Solving – Resolving difficult or complicated challenges
• Communicating – Communicating across departments and functions.
• Teamwork – Promoting cooperation and commitment within a team to achieve goals.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• High school diploma or general education degree (GED) required, Associate’s degree preferred.
• Prior scheduling and/or customer service experience preferred.

CERTIFICATION, LICENSURE, & REGISTRATION

• Possess and maintain a valid driver’s license and maintain valid auto insurance.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong telephone skills and ability to project a friendly, resourceful demeanor.
• Must possess and demonstrate excellent communication, interpersonal, customer service skills as well as a positive, professional business image.
• Proficient skills in contact relationship management
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to maintain composure in highly stressful, adverse, and ever-changing situations
• Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight

With FirstLight Home Care of Greater Dayton, you’ll enjoy a fulltime schedule, primarily weekdays during business hours, health benefits and professional development opportunities with a caring, passionate team in a growing business that is focused on continuous improvement!

TO APPLY We invite you to send a resume & cover letter to Jessica Smith, Operations Manager. For more information, call Jessica at 937-836-9624.

Job Type: Full-time

Pay: $31,200.00 - $37,440.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

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