Application Development Systems Analyst (ADSA) ~ Information Technology Analyst
Job description
This is the first-level classification in a series of four specialized professional information technology classes. This class is distinguished by the performance of the least complex work in the series. In support of information systems and users, this position performs duties with specific instructions to be completed, following established methods, procedures, and guidelines to complete work assignments. Consults with higher–level technical staff to resolve complex problems. Works under the regular guidance of a higher-level IT professional or manager. Work is oriented toward productivity, skill development, and the development of professional judgment. This position will also provide assistance, support, and guidance to the Fire Department’s Computer Support Technician (CST) positions.
A day in the life of the Application Development Systems Analyst
- Provide assistance, TIER 1 support, and guidance to Fire Department’s Computer Support Technician (CST) positions and IT tickets.
- Provide service in the role of IT Analyst to include, but not limited to the following:
Serve as TIER 2 escalation point for Fire Department IT tickets and requests for service.
Install, configure, maintain, and troubleshoot problems, isolate solutions to network, applications, operating systems, file servers, network hardware and software; system administration of distributed enterprise management tools; monitor systems disks; prepare and maintain documentation.
Participate in project rollout for new applications, provide technical recommendations, and work individually or with the team to implement the resolution.
Ensure timely communication to end-users, project teams, peers, and supervisors.
Ensure timely acknowledgment, response, resolution, or escalation of all emails, requests, and incidents.
Record, track, and document the problem-solving process, including successful and unsuccessful decisions made, and actions taken, through to final resolution.
Troubleshoot computer hardware, software, and system difficulties; propose solutions, track, and assure resolution through appropriate follow-up methods.
Cross-train with various high level IT Analysts to gain knowledge and experience with the department’s applications, systems, technology hardware, and processes.
- You will be part of high performing, results driven team
- The analytics team is highly collaborative with direct opportunities to be mentored and work alongside employees who have been doing analytics work for over 20 years
- Skills obtained could help open doors down several possible career paths such as:
- Continued maturity in data engineering
- Move to more of the data science and engineering arm
- Obtain knowledge with SAP to move towards an analyst or pure developer role
- Finally, the IT department has fully embraced getting the work done in today’s reality. Employee has lots of flexibility to choose between fully remote work, hybrid, or on-premises work as well as flex schedules.
Leave behind negative notions of government work; they couldn’t be further from the truth. Working for the government is an enriching opportunity to work with people who are passionate about making a real, tangible difference. You’ll be surrounded by innovative leaders working on a variety of issues during a formative time in Tacoma’s development. You will feel satisfied knowing that your job truly matters and has a positive impact on local communities.
The City of Tacoma has a very generous benefit package including one of the best pension packages in the market. These generous employee benefits include:
- Medical coverage for eligible employees, spouses/domestic partners, and dependents, including children up to age 26.
- Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
- Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
- Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
- Generous number of paid holidays and personal time off.
- A phenomenal pension plan that prepares you for retirement.
City of Tacoma Commitment to Diversity, Equity, and Inclusion
Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s vibrancy, entrepreneurial spirt, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal state, and local laws.
QUALIFICATIONS:
Equivalent combination to: Bachelor's degree in computer science or Associate's degree in computer science related field and at least two years or more directly related information technology work experience.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
Some positions may require a valid Washington State Driver's License at time of appointment with maintenance thereafter.
KNOWLEDGE & SKILLS:
- Understand concepts of information technology including computers, peripherals, operating systems and applications.
- Knowledge of principles and concepts of total quality process improvements and problem solving methods.
- Knowledge of computer technology principles, their application, and troubleshooting techniques.
- Knowledge of specialized technologies, such as applications, tools, systems, and/or databases.
- Knowledge of system security systems, backup, disaster recovery and related processes.
- Knowledge of data and system security, and other similar technical processes.
- Knowledge in detecting errors in logs.
- Strong written and verbal communication skills.
- Skill at estimating the level of effort and resources for technical projects.
SELECTION PROCESS & SUPPLEMENTAL INFORMATION:
To be considered for this opportunity:
Interested individuals must apply online and attach a detailed resume and cover letter detailing your roles and responsibilities as it relates to the position.
Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points, with redacted birth date and social security numbers.
Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration.
This position is covered by a Labor Agreement between the City of Tacoma and Local 120. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Appointment is subject to passing a background check.
The work schedule for this position will be assigned by the hiring manager at time of appointment. Occasional 2nd shift and travel to other sites is required. Current work schedules include (but are not limited to) Monday – Friday.
The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of over 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.
Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTubeVideo!
When you work for the City of Tacoma you'll have an opportunity to enjoy a healthy work/life balance, the potential for flexible schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny:
http://www.cityoftacoma.org/
http://www.traveltacoma.com/
The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
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