Job description

ASSISTANT GENERAL MANAGER DESCRIPTION

Summary

The Assistant General Manager has a crucial role of managing both the people and property to ensure all functions of the hotel are running smoothly at all times. The Assistant General Manager responsibilities include times when they are not physically on the property, because the hotel runs 24/7. Unexpected situations happen all the time, and the Assistant General Manager supervises that work around the clock. They have to be available for the staff. The Assistant General Manager position does not have set hours. It is a leadership role. The role requires commitment to the people and property to make sure everything is running correctly, for the company, guests and staff.

Job Responsibilities

• Directly supervise the front desk staff and operations
• Be prepared to work daily shifts on the front desk during periods of slow business.
• Greet guests, functions as desk clerk when needed, train desk clerks and auditors, handle guest complaints, establishes and maintains reservations
• Monitor Desk Clerk performance and prepare disciplinary actions as needed
• Conduct staff meetings and brand training with front desk clerks
• Serve as desk clerk during breaks in shift schedules
• Serve as back up during call-outs
• Assist General Manager and Director of Sales
• Handle all group bookings
• Compute timecards daily, reconcile housekeeping reports, and complete Daily Payroll Report if requested by the General Manager
• Complete Daily Business Reports, review audit, count money, and make deposits in General Manager's absence
• Run Direct Bill Statements and mail on a weekly basis. Enter payments as received
• Interview and recommend candidates for hire
• Assist other departments when needed.
• Inspect 25% of guest rooms monthly for General Manager's inspection
• Monitor safety measures and meetings
• Represent property at community functions
• Maintain room inventories
• Assist General Manager in all property operations and act for General Manager in his/her absence
• If not at the property, must be available by phone in case of emergency.
• Complete Daly Seven, Inc. and/or Franchise Company training as required
• Stay abreast of Daly Seven Inc. and Franchise programs and requirements
• Perform any other duties as assigned by General Manager

Schedule

The schedule for the Assistant General Manager will include nights, weekends and holidays, typically from noon-9 pm. The schedule is subject to change based off demand and the needs of the hotel. The General Manager will assign the schedule of the Assistant General Manager.

Job Type: Full-time

Pay: $34,173.00 - $56,111.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Hilton: 1 year (Preferred)
• Hotel Experience: 1 year (Required)

Work Location: One location

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