Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

POSITION DESCRIPTION

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Minimum Education Required

Bachelor’s degree

Experience

Required:

• Experience in a college or university registrar's office, or equivalent experience
• Proven experience with executing specific stages of a project plan
• Ability to organize, coordinate, and lead projects
• Demonstrated ability to learn and apply policies and procedures

Preferred:

• Prior experience with processes and procedures related to degree progress, curricular management, and/or academic advisement in a higher education environment
• Understanding of student information systems; knowledge of, and experience with, academic advising applications
• Working knowledge of principles, practices, and methods of project management
• Experience in investigating, troubleshooting, and researching both software and practical issues

Knowledge, Skills, Abilities

• Good interpersonal skills resulting in ability to work cooperatively with various constituencies across the University and external vendors
• Strong written and verbal communication skills and ability to translate requirements to a variety of stakeholders
• Strong organizational skills, project management skills, and ability to operate well with uncertainty

Position Summary

The position is primarily responsible for the oversight of the Office of the University Registrar (OUR) special project activities. This position works closely with the OUR leadership, as well as stakeholders on campus and external vendors. In addition, this position is responsible for building, testing and validating academic curricular requirements in a degree progression platform.

Responsibilities Include (but are not limited to)

Maintenance of degree progression applications

• Develop a baseline knowledge of the Office of the Registrar auxiliary systems and points of integration.
• Directly and independently work with academic areas in defining, documenting, and validating degree requirements.
• Work with OUR teams to compile and organize degree requirements.
• Review degree requirements to ensure completeness, accuracy and adherence to University standards.
• Configure degree audit requirements in a centralized degree progression platform. When necessary, consult with OUR team members to interpret degree requirements.
• Ensure conformity and maintain a consistent layout following established formatting best practices.
• Validate and test a spectrum of use cases for each degree audit. If existing academic advisement audits are available, conduct a comparison.

• Create testing worksheets and coordinate validation testing with stakeholders.
• Review validation and testing worksheets to determine trends and facilitate the resolution of problems.
• Processes all degree requirement exceptions, waivers, and substitutions. Make any necessary updates to the degree audit to ensure the accuracy.

Project Coordination

• Manage and coordinate day-to-day activities involved in executing project plans.
• Maintain project database to track overall progress and the accomplishment of specific milestones.
• Ensure all parts of the project plans are organized, monitored, and progressing according to predetermined timelines, milestones, and deliverable dates.
• Report project outcomes and/or risks to the appropriate leadership channels as needed - escalating issues as necessary.
• In collaboration with OUR leadership, analyze project progress and, when necessary, adapt scope, timelines, and resources.
• Act as a point of communication between OUR teams and stakeholders; including coordinating requests for information, tracking requests, electronically organizing information, and scheduling of meetings.
• Maintain contact with stakeholders on tasks and milestones to establish strong communication channels.
• Assist in documenting business practices to improve operational efficiencies.

Reporting

• Gather, arrange, and inspect data using various procedures and applications to deduce information that can be used to support academic operations.
• Analyze data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables.
• Reporting on insights obtain, which might be utilized to inform academic operations.
• Consulting on areas of uncertainty to promote optimal use of academic resources to inform degree progress and academic operations.
• Creating and updating data sets that evolve in tandem with academic operations.

Ad hoc Assignments

• Participate in projects and OUR related tasks as needed.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Minimum Qualifications

Education

Work requires a Bachelor's degree.

Experience

3 years combined business/work analyst, software QA, or user OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. support/training experience,

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.