Job description

Certified Emergency Telecommunicator

Berkeley Emergency Communications

FULL-TIME-$50,341 ANNUAL BASE PAY

5% EVENING & 8% NIGHT SHIFT DIFFERENTIAL

APPLICATIONS ARE AVAILABLE ON-LINE AT www.berkeleywv.org OR AT THE COUNTY COUNCIL OFFICE, 400 W. STEPHEN STREET; SUITE 201, MARTINSBURG, WV, 25401, MONDAY-FRIDAY, 8:00AM-5:00 PM, APPLICATIONS MAY BE RETURNED IN PERSON. APPLICATIONS WILL BE ACCEPTED UNTIL 5:00 PM, FRIDAY, JUNE 9, 2023.

ONLY CERTIFIED EMERGENCY TELECOMMUNICATORS (DISPATCHERS) NEED APPLY

KIND OF WORK:

Receives all 911 calls, relays/dispatches police calls to appropriate police agency, dispatches fire and EMS units with the least possible delay and communicates with units in the field until the termination of the event.

This position requires employees to work in highly stressful situations where serious injury to persons and/or property damage may occur as a result of error. As this is an Emergency 9-1-1 Center operating twenty-four (24) hours per day, seven (7) days per week employees are required to work rotating shifts, weekends and holidays as scheduled. Mandatory overtime may also occur when operations require it.

ESSENTIAL TASKS (TRAINING):

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

1. Receives all 911 calls for Berkeley County.

2. Refers non-emergency requests to the correct telephone number.

3. Receives reports of fire, medical, and police emergencies and utilizing Computer-Aided Dispatch (CAD) processes the information and provides rapid delivery of emergency services.

4. Provides emergency medical, fire, and police Pre-Arrival and/or Post-Dispatch instructions over the telephone.

5. Records a daily log of 911 calls and utilizing Computer Aided Dispatch (CAD), maintains records of fire, EMS, and law enforcement activity.

6. Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol, and mapping software, Telecommunications Device for the Deaf (TDD), etc.

7. Assists with compilation of various reports and statistical data as required or upon request.

8. Receives calls related to after-hour public works matters and notifies appropriate supervisors.

9. Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:
1. Excellent spelling skills.

2. Standard computer keyboard proficiency to successfully adjust to Department's Computer Aided Dispatch (CAD) System.

3. Ability to remain calm, in an extremely stressful environment.

4. Ability to get along with, and to successfully communicate with co-workers, the public and media representatives.

5. Ability to work both independently and as part of a team.

6. Ability to accurately read maps and to give directions.

7. Basic computer and data processing skills.

EDUCATION AND EXPERIENCE:
1. High School Diploma or equivalent.

2. Forty (40) Hour "Basic Telecommunicator Training Course".

3. Currently Certified in International Academy of Emergency Dispatch Emergency Medical, Fire & Police Dispatch.

4. Criminal records check, and detailed background investigation required.

5. Subject to random drug and alcohol testing.

A comparable amount of training and experience may be substituted for the minimum qualifications.

PHYSICAL REQUIREMENTS:

Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.

NOTE: Hearing tests are included in pre-employment physicals and will be given to employees in this classification on a regular basis.

SPECIAL REQUIREMENTS:
1. Possession of a valid Driver's License.

2. Subject to random drug and alcohol testing.

EXAMINATION PROCEDURE:

Standard written examination

An evaluation of training and experience

One or more interviews

Employment related reference checks

Background investigation

Pre-employment physical to include drug screen, eye test and audiometric exam (administered after offer of employment).

ADDITIONAL INFORMATION FOR APPLICANTS

APPLICATION FOR THIS RECRUITMENT:

All applications for vacancies with Berkeley County Government must be submitted to the Berkeley County Council Office, 400 West Stephen Street, Suite 201, Martinsburg, WV. 25401 on or before the date specified on the front of this announcement. An application may be rejected if it is not complete or is received after the specified closing date (we do honor post-mark date on applications submitted by postal mail). Each applicant will be notified by mail regarding the selection process. Berkeley County does not reimburse travel expenses incurred to attend a scheduled interview.

EXAMINATION PROCEDURE:

The kind of examination/screening for positions announced will vary with each position and may include:

an evaluation of training and experience

personal and/or group interview

written and/or spoken examination(s)

performance test(s) o a background investigation

a physical examination*and

a drug test*.

*These examinations are administered after offer of employment.

PROBATIONARY PERIOD:

Berkeley County is an “At-Will” employer. However, new employees normally serve a probationary period of six (6) months before attaining regular status. The length of the probationary period may vary depending on the position and may be extended depending on performance. The probationary period is considered part of the examination process to determine the employee’s fitness for the position in which he/she was placed.

COMPENSATION:

Berkeley County employees are paid twice per month. A new employee ordinarily starts work at the rate specified in this announcement. The Berkeley County Council reviews compensation increases as part of the normal budget preparation process and makes the appropriate compensation adjustments at the beginning of the fiscal year (July 1).

ANNUAL LEAVE, SICK LEAVE AND HOLIDAYS:

(The following is unavailable for part-time and temporary positions) o Employees earn 1.50 days of sick leave per month/18 days annually with unlimited accumulation. o Berkeley County observes 12 paid holidays per year and Primary and General Election Days as they occur. o Employees accumulate annual leave according to the following schedule:

Years of Service Days Per Month Days Per Year
0 – 5 years 1.25 days 15 days

5 – 10 years 1.50 days 18 days

10 – 15 years 1.75 days 21 days

15 years plus 2.00 days 24 days

HEALTH, RETIREMENT & MISCELLANOUS BENEFITS:

Regular full-time employees are required to participate in the West Virginia Emergency Medical Services Retirement System.

Life Insurance may be provided to full-time employees, their spouse and eligible dependents.

Regular full-time employees may elect to join the County sponsored health plan which includes medical, hospitalization, major medical, dental, vision and prescription drug coverage. Depending on election, the County may pay up to 100% of the employee costs and the employee pays for any dependent coverage elected.

A deferred compensation program is available.

Direct deposit is mandatory.

BERKELEY COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $50,341.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• 40 Hour Basic Telecommunicator Training Course

Education:

• High school or equivalent (Preferred)

License/Certification:

• In'tl Academy of Em. Dispatch , Medical, Fire & Police Dis (Preferred)

Work Location: In person

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