Job description
Position Details
Position Information
Recruitment/Posting Title
Clinical Services Representative I
Job Category
Staff & Executive - Healthcare - Administrative Services
Department
RHUDA - New Brunswick
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers School of Dental Medicine (RSDM) is seeking a Clinical Services Representative I for the Rutgers Health University Dental Associates (RHUDA) clinic located in downtown New Brunswick. Under general supervision, the Clinical Services Representative I will serve as a receptionist and carry out a variety of front-desk related duties.
Among the key duties of this position are the following:
Among the key duties of this position are the following:
- Maintains appointment books and requests patient charts.
- Registers patients presenting for treatment, enters all biographic and insurance information into appropriate computer system. Audits that patient data, such as address, is current.
- Checks patient identification as required by RSDM/RHUDA policies.
- Obtains a copy of the patients’ Medicaid/Medicaid HMO card each month, verifies and updates information as needed.
- Responsible for the collection and posting of patients’ payments, ensures that the patient payments are recorded properly and prepares computer receipts for patients.
- Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
- Prepares and balances receipts daily for the bank deposit, endorses all checks with RSDM stamp and ensures that deposit is placed in a secure lock bag.
- Performs other related duties as assigned.
Position Status
Full Time
Hours Per Week
Daily Work Shift
Day
Work Arrangement
FLSA
Nonexempt
Grade
1850
Position Salary
Annual Minimum Salary
24.390
Annual Mid Range Salary
24.890
Annual Maximum Salary
25.640
Standard Hours
40.00
Union Description
Teamsters, Local 97
Payroll Designation
PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
PERS
Qualifications
Minimum Education and Experience
- Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
- Excellent interpersonal and communication skills.
- Must be computer literate, including proficiency in Word and Excel.
Preferred Qualifications
- Preference will be given to those with at least three (3) years of prior dental front-desk experience.
- Associate’s degree preferred but not required.
Equipment Utilized
Physical Demands and Work Environment
- Ability to lift 10 lbs.
- Clinic and office operation with moderate noise.
Special Conditions
Posting Details
Posting Number
23ST1296
Posting Open Date
Special Instructions to Applicants
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Downtown New Brunswick
City
New Brunswick
State
NJ
Location Details
New Brunswick, NJ
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
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