Consultant, Office of the COO Portfolio

Summary

The rising cost of health care is a dominant topic of conversation at the national and state level. It is also a key focus at Mass General Brigham, where collaborative approaches to improving efficiencies and real cost savings are essential to providing high quality, affordable care to our patients. MGB believes that process improvement, cost management, and change management must become the way we do our work, and that coordinated project management will ensure our success.

This Consultant role is situated within the Mass General Brigham Project Management Office, which reports into the Office of the Chief Operating Officer. This department of internal consultants and project managers partners with senior leadership to identify, prioritize, and drive the implementation of system-wide initiatives that leverage the scale of Mass General Brigham (MGB) to reduce the rate of expense growth, improve patient care, accelerate research and innovation, and educate the next generation of clinicians.

Consultants will work on small delivery teams to drive the development, implementation, and management of complex, high-priority, system-wide initiatives to achieve specific milestones and goals within the assigned single area. Consultants may also be responsible to lead subprojects within larger initiatives. Responsibilities include providing a broad range of analytic, planning, and other management support activities, often across multiple projects simultaneously.

Principal Duties and Responsibilities

Project Management and Content Development

• Provides support and coordination for assigned activities, ensuring all assignments and projects are delivered on-time and within scope
• Uses critical thinking skills to assist in the definition of project scope and objectives, involving all relevant stakeholders and setting achievable timelines with appropriate interim milestones to mark progress
• Assists in driving the objectives of the select projects and committee(s) forward by collaborating and serving the team’s needs; oversees meetings logistics by working with leadership to determine meeting agendas and document key takeaways
• Works collaboratively with operational and clinical leadership to facilitate meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of advancing and achieving the stated milestones and objectives
• Collects and disseminates accurate, relevant and timely information to the members of the select project team or committee
• Develops a detailed project plan to monitor and track progress; manages changes to project scope and schedule; identifies, tracks, and develops mitigation plans for risks; reports and escalates as needed
• At times, may need to manage external consultants and contractors, helping them adapt to the MGB culture and obtain information/data necessary to successfully complete their assignments

Analysis

• Assists with project goals by providing clinical and financial business intelligence to stakeholders for assigned initiatives, committees, or senior leaders, such as
  • Evaluate how changes may impact the organization both financially and operationally
  • Analyze operational and/or financial data to evaluate performance and identify improvement opportunities
• Conducts and manages the research, documentation, and analysis, utilizing both internal and external sources of operational, financial, and benchmarking/best practice data
• Stays abreast of current trends, best practice and other information relevant to health care and specifically related to the projects and committee(s) s/he supports; researches and shares relevant information
• Provides input to the team on additional analyses and key next steps
• If indicated, provides MGB Budget Directors and other Finance professionals with data and reports substantiating actual savings achievements to allow for necessary budget adjustments

Communication and Collaboration

• Develops strong, positive relationships with all levels of staff within the assigned area of work; collaborates with these colleagues to leverage their expertise and experiences to identify best practices and advance the work
• Provides timely and accurate progress reports on all current initiatives
• Prepares concise, creative, professional summaries of analyses and plans for members of Senior Leadership and others, as appropriate
• Effectively presents findings to all levels of staff, targeting the presentation towards the knowledge level and needs of the audience
• Communicates project plans, project objectives and milestones, implementation plans to all stakeholders and other relevant parties

Other duties as assigned

Qualifications

• Bachelor’s degree required; Master’s degree preferred
• 3 - 5 years of experience of progressively responsible work history, preferably in a healthcare management, finance, consulting, or strategic planning
• 2 years project management experience in a complex multi-faceted organization working with senior level leaders preferred
• Proficiency in Microsoft Office preferred (Word, Excel, PowerPoint required; Visio, Teams, SharePoint), and adept at learning new software applications
• Process improvement skills and/or training a plus

Skills, Abilities and Competencies

• Strong analysis and problem-solving skills: able to gather data, compile information from a variety of disparate sources and manipulate large amounts of data, able to ensure data integrity using quality checks at various points in the process
• Ability to foster trust and collaboration within all levels of an organization and throughout a complex variety of departments in multiple disciplines when indicated
• Strong organizational, written, and oral communication skills, ability to present data to both business and clinical constituents in a clear, meaningful and concise manner
• Demonstrated ability to work effectively, both independently and within a team
• Strong organizational skills, including the ability to work on multiple projects at once
• Ability to effectively respond to time sensitive issues and meet deadlines; takes ownership and accountability for timeliness, accuracy and relationship management

Working Conditions

• Hybrid working model at Assembly Row up to 3 days a week, and on hospital campuses as needed
• This position may involve work outside usual working hours
• Local travel to Mass General Brigham sites
• Normal office working conditions. The noise level in the work environment is quiet to moderate.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.