Job description
Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your service skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic customer support team.
This is a high interaction position providing the primary point of contact and coordination between Malvern Panalytical and its customers. Act as customer liaison for MP as a team member of the primary contact point for internal and external customer.
What are your responsibilities?
- Active participant on the Contact Center Team
- Answers telephone in a timely and courteous manner and directs caller to destination
- Creates Cases and assign cases to appropriate personnel
- Thorough communications with internal employees
- Manage email traffic and address customer requests
- Maintain customer contact and address information
- Enhance customer support in the Americas territories through a proactive integration on the daily customer support & training activities of the team, our customer base and partners
- Escalate support within the installed base to our partners and technical specialists for the product line
- Contribute to improvement in system and performance through cross-functional teams and communicate customer issues, concerns, or ideas to the appropriate group(s) within MP
- Invoice service calls and ensure accounting information is up to date
- Close cases and approve work orders
- Quote spare parts for customers
- Order parts required for on-site service requests
- Process purchase orders for parts and/or service
When you join?
Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes.
We offer a competitive compensation plan. Our benefit offerings include Medical, Dental, Vision, 401(k) with a company match, Life and Disability plans.
We also offer Tuition Reimbursement and a Wellness program.
Vacation, Sick, Personal and Paid Holidays.
We are Malvern Panalytical. We are BIG on Small.
EOE
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