Job Description:

We are seeking motivated and trained individuals to join our team as Customer Service Agents. As an agent, you will handle both inbound and outbound customer contacts, providing exceptional service and support. Whether you work remotely or at our in-house call center, your role will be crucial in ensuring customer satisfaction and maintaining compliance with United States Government contract requirements.

Responsibilities:

• Answer incoming calls, addressing customer inquiries using established methods provided in training.
• Route calls to the appropriate personnel when necessary.
• Maintain accurate call records and update account history with inquiry results, initiating required confirmations.
• Process customer requests through various communication channels, such as fax, telephone, or mail, under direct supervision.

Basic requirements:

• High school diploma or G.E.D.
• 1+ years of customer service or telephone experience.
• Familiarity with organizational functions and personnel.
• Proficiency in using fax machines, computer software, and telephone technology.
• Experience with help desk software and its effective utilization.
• All candidates must comply with IDEMIA's background check process and criteria, and personnel with access to TSA and FBI contract sensitive information, SSI, and/or PII will be required to undergo federal background checks. Additionally, personnel supporting state programs must undergo state-specific background checks, as required by the program.

Other Qualifications:

• Basic problem-solving skills with a business and analytical mindset.
• Strong communication skills, both oral and written.
• Ability to follow oral and written directions accurately and efficiently.

Work Environment:

• Full-time position, 8 hours per day.
• Monday to Friday, with shifts ranging between 6:00 am to 9:00 pm CT.
• Remote work position available, allowing you to work from any city within the United States.

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If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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