Job description

Our insurance office is growing rapidly, and we are looking for the perfect addition to our team. We are focused on delivering the highest level of customer service, recognizing that our clients are the source of our success. As our Customer Service Representative, you will play an integral role in ensuring the continued success of our organization through providing an exceptional customer experience.

No prior experience necessary – will train the right person

Responsibilities

• Answer incoming phone calls
• Schedule appointments for sales staff to meet with prospective and existing clients
• Process customer policy change requests
• Verify and update client contact information
• Respond to all inquiries, cancellation requests, payment processing, and sales inquiries

Requirements

• Possess and upbeat, positive, and enthusiastic attitude
• Embrace company culture
• Exceptional customer service skills
• Prioritize follow-up and follow-through
• Driven and goal oriented
• Ability to tactfully handle stressful and difficult situations

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Arroyo Grande, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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