Job description

Job description

Job Summary:
A Client Service Representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and they help ensure that clients are satisfied with our services. CSRs answer incoming calls, schedule appointments, take vitals, and provide administrative support for clinics, management, and clinicians.

Responsibilities:
1. Check and document vitals on all clients that check into your assigned clinic.
2. Ensure required chart documents are updated yearly.
3. Answer all incoming clinic phone calls.
4. Assist clients with scheduling appointments.
5. Verify client information and update in agency systems.
6. Conduct insurance pre-certification.
7. Maintain client files in accordance with agency policy and state standards.
8. Participate in department projects and training.
9. Travel to other clinics to provide coverage as needed.
10. Other duties as assigned by CSR Manager.

Job Qualifications:
1. Education: Minimum education required to become a Client Service Representative is a high school diploma or general education degree (GED). Bilingual preferred.
2. Experience: One to two years of experience working in a medical office setting is preferred.
3. Skills:
o Excellent phone and customer service etiquette
o Good verbal, written, and organizational skills
o Working knowledge of computer and other office equipment
o Ability to ensure quality services to internal and external clients
o Able to work in a high volume clinic
o Self-motivated, detail-oriented, and a team player.
o Perform job responsibilities without violating any ethical, state or federal codes and requirements.

Physical Requirements:
1. Employee must be able to frequently (up to 50% of the time) sit, stand, walk, and climb stairs (if an elevator is unavailable).
2. Must be able to frequently (up to 90% of the time) talk, listen and speak clearly in person and via telephone.
3. Must be able to push, pull, lift and/or carry up to 30 lbs.

Job Type: Full-time

Job Type: Full-time

Pay: Up to $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Waxahachie, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, randomorbitinc.com is the ideal place to find your next job.