Job description

Are you passionate about providing excellence in customer care with a team who cannot help but make work fun?

Do you thrive in an ever changing and fast paced “Customer First” environment?

If this describes YOU then please read on!

Our Regional Customer Service team is positioned to develop “White Glove” relationships with our customers, dealers and reps guiding them from order to install in the very detailed world of custom mobile furniture and design. Palmer Hamilton LLC is currently seeking likeminded individuals to join our growing team of specialists in our Elkhorn, WI manufacturing facility.

We welcome you to apply and JOIN OUR TEAM!

Position Functions: This is NOT a call center position.

• Field and appropriately handle all sales inquiries from customers, dealers, agents, and PH sales representatives.

• Manage distribution of all customer correspondence produced by order entry (e.g. acknowledgements).

• Prepare product order quotes and pricing to customers, dealers and outside sales force.

• Update CRM with all order and customer communication details to ensure complete project visibility start to finish.

Position Expectations:

• Consistently represent the company in a professional manner.

• Enhance department/ company reputation by demonstrating a team mentality to internal and external customers.

• Process all quotes/purchase orders in a timely manner.

• Collaborate with other departments to ensure on-time orders.

• Maintain high quality of service standards, advising Manager of potential problems with possible resolution • strategies.

• Successfully resolve customer complaints.

Qualifications:

• Self-motivated with the ability to manage and prioritize multiple tasks.

• Demonstrated exceptional organizational and problem-solving skills.

• Ability to collaborate within a group to solve departmental issues.

• Creative ability to think outside the box!

• Ability to excel in an extremely fast paced and changing environment.

• High School Diploma required; Associates degree preferred.

• Advanced communication skills, both verbal and written a must.

• Intermediate knowledge of Microsoft Office Suite and Microsoft Dynamic 365.

• Experience with an ERP system preferred.

• Excellent interpersonal skills. Customer Service within a furniture manufacturing environment and independent sales rep team a plus.

About Palmer Hamilton

As a highly recognized and trusted business advisor to end users and sales partners, Palmer Hamilton customers rely on our dynamic, proud, and dedicated team of over 100 to provide turnkey, tailored, and design-forward spaces that enhance student engagement and collaboration helping schools deliver world-class education outcomes.

Our welcoming and respectful culture provides the foundation in which we are proud to offer the most diverse and highest quality products and services available in the industry.

Palmer Hamilton and its PH Design division primarily serve the K-12 education market focusing on food court and other learning spaces. Via it’s PHabLAB and INVENTORCLOUD divisions, it provides turnkey makerspaces and project-based learning resources for STEM / STEAM education. As of 2020, Palmer Hamilton officially established "Hamilton Manufacturing Services," a wholly owned subsidiary that provides OEM services to customers across a multitude of industries.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Elkhorn, WI 53121: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• CSR in a manufacturing environment: 3 years (Required)

Work Location: In person

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