Bring your passion. Build the future.

We’re #hiring at DSM Biomedical for: Customer Service Specialist

Location- Exton, PA

What You’ll Do:

Your role is a critical component of both the PTO (Prospect to order) & OTC (Order to cash) processes. You will be responsible for managing and responding to internal and external customer inquiries related to sample requests, product pricing, availability, and delivery, in addition to the escalation of non-typical order issues to Sales/Management and advising the customer accordingly. Come join our passionate team and support DSM Biomedical in Exton, PA!

We Bring:

A competitive compensation package, with comprehensive health and welfare benefits.

A place to grow and develop.

A company that is purpose-led and performance-driven in a corporate culture that values people and planet.

The opportunity to work on growing brands and build on a strong foundation.

The chance to make improvements and make an impact on the business.

Key Responsibilities:

Respond to and expedite customer correspondence including, but not limited to pricing and billing errors, credits, and returns while providing the highest level of customer service.

Manage all product sample requests from customers and interact with Sales Staff and the R&D department to ensure that correct product samples are sent to customers. Responsible for placing all sample orders in ERP system.

Work with Supply Chain and Commercial Management to achieve accurate and timely delivery commitments.

Responsible for maintaining product sample inventory (cast film, tubing, plaques, dog bones, rods).

Coordinate quotes in collaboration with appropriate R&D personnel, and in accordance with SOP’s.

You Bring:

3-5 years’ experience in a customer service role within a Sales and Marketing department in a manufacturing environment using SAP.

Bachelor’s Degree in Business and/or equivalent work experience in required field, education in sciences highly desired.

Strong verbal and written communication skills.

Ability to identify and resolve problems in a timely manner and Ability to manage multiple priorities.

Punctual self-starter, dependable and detail oriented.

Previous experience working with an enterprise-wide integrated system.

DSM NA is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.