Job description
The League Team is looking for a concierge-minded professional to help us deliver The League experience to each of our users. You’ll help us grow the company and our community through your amazing white-glove service. A successful candidate will be creative and entrepreneurial with a knack for gadgets and the latest technology and still be able to write clear, fun, and quirky messages. A passion for the product and owning quality and experience is a must.
Note: This role is full-time, remote and hourly wages. The position will require shared responsibility for holiday coverage as well as occasional weekend coverage. The position requires you to travel for 3-4 days, 2-3 times per year, for offsite meetings.
How you’ll make an impact:
- Reviewing and resolving customer support requests using our software tools to send emails and communications with users in-app
- Reviewing user accounts, researching, communicating solutions to our members, and gathering feedback
- Responding to user reviews on the app stores
- Reviewing users who have been flagged for violating our Terms of Service
- Moderating our users' groups/events section of the app to maintain a good environment
We could be a Match if:
- You have 2+ years of experience in customer care, experience working directly with people in public or online
- You have strong verbal and written communication skills with a deep knowledge of grammar, spelling, and syntax
- You must have a stable internet connection and a dedicated, quiet place from which to work
- You enjoy finding solutions and communicating with customers
- You have excellent multitasking skills and are able to be flexible
- You are a positive team player
- You are an accountable self-starter
- You have strong leadership & organizational skills
- You have a proven record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
Preferred qualifications:
- Passion for the mobile space, in particular, social and mobile dating applications
- Experience working with iOS and/or Android applications
- Contact Center or Contact Center Supervisor experience, especially online communication
- Remote work experience
- Multi-lingual
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Portland, OR. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
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