Director of Food and Beverage
Job description
Hilton Garden Inn Gastonia | 444 Cox Rd - Gastonia, NC 28054
Do you enjoy leading and coaching team members?
Do you have a passion for cooking and making sure guests/clients enjoy their meals?
Are you looking to join a company that offers PTO, medical benefits and 401K?
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state, and local regulations concerning health, safety, or other requirements
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Monitor budget and control expenses with a focus on food, beverage, and labor costs.
- In partnership with the catering office, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value.
- Ensure all credit and financial transactions are handled in a secure manner.
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
- Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
- Take action on any employee relations challenges in the F&B department.
- Educate and train all team members in compliance with federal, state, and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
- Work as a team and communicate and coordinate with other departments to ensure excellent quality and service.
- May assist by performing dishwashing or other kitchen duties as needed.
- Remain current in all updates with regard to new procedures and training.
- Follow directions thoroughly.
- Live and demonstrate the Maya Hotels' core values.
- Satisfactorily communicate with guests, management, and co-workers to their understanding.
- Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shifts.
- Follow hotel safety protocols and procedures at all times. Resolve and report any safety/service incident to the General Manager.
- Ensure all food and beverage equipment is in proper operational condition and is cleaned on a regular basis.
- Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
- Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
- Anticipate and address guests' service needs.
- Maintain confidentiality of guest information and pertinent hotel data.
- Maintain sanitation and cleanliness standards in the kitchen area that meet or exceed any local laws regarding health and safety
- Maintain a clean, neat, and well-organized work area, including but not limited to reach-ins, walk-ins, and counters
- Follow all established safety protocols and procedures at all times. Immediately report any unsafe or malfunctioning equipment or any safety incident to General Manager.
- Maintain a professional and high-quality service-oriented environment at all times.
- Business attire and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
- Comply with Maya Hotels policies, procedures, and Code of Ethics.
- Manage local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.
- Review and approve menu design and concepts with Executive Chef.
- Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
- Ensure the security and proper storage of food and beverage products, inventory, and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
- Perform other duties as assigned. May also serve as the manager on duty.
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling the fire panel, ensuring guest safety, and participating in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals, and working to minimize tripping and falling hazards,
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHER JOB-RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
MAY ALSO SERVE AS MANAGER ON DUTY.
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