• Provides day to day leadership to a team of Campus Solutions/Student system (production support) ERP Analysts
• Develops and implements IT processes in asset management, change management, incident management and configuration management
• Oversees and manages the performance of production environments; ensures maximum issue resolution in minimum time
• Leads the management and integration of ERP software applications
• Ensures that projects can deliver the benefits outlined in the business processes and meet reasonable expectations
• Provides leadership in the technical assessment, selection, and implementation of new technologies for MDC; suggests changes to existing products or services to better assist the end user
• Leads the development and implementation of standard operating procedures and policies with an emphasis on maintaining and ensuring operation continuity and security of the College's information assets
• Supervises, coaches and mentors direct reports
• Oversees stakeholder management and communications
• Consults and provides expertise on complex end user issues
• Sets expectations for and actively fosters constructive problem solving and collaboration between MDC Information Technology team members at all levels
• Leads college-wide IT disaster recovery and business resumption planning, testing, and implementation pertaining to information systems.
• Serves as a member on college-wide IT emergency response team

• Bachelor’s degree in Computer Science, IT, or a closely related field
• Minimum nine (9) years of progressive experience in managing PeopleSoft ERP or other ERP systems
• Four (4) years of supervisory responsibility managing midsize to large IT teams
• Knowledge and understanding of College organization, goals and objectives, and policies and procedures
• Broad PeopleSoft techno-functional experience in assigned HR, Finance or Campus Solutions applications
• Broad IT computing and infrastructure knowledge and the ability to proactively gather and recommend relevant changes
• In-depth knowledge in software development methodologies
• Knowledge of national and industry offerings and trends pertaining to design, development and support of enterprise applications
• Knowledge of national and industry security standards and best practices pertaining to secure design, configuration and development of enterprise applications
• Knowledge of ITIL processes including asset management, configuration management, incident management and change management
• Knowledge of IT performance matrix pertaining to enterprise applications
• Ability to assess performance and recommend new measures to improve performance
• Ability to understand both the simple straightforward processes that represent the simplest business tasks to the most complex
• Possess excellent project management skills with proven track record
• Possess strong communication and interpersonal skills
• Ability to analyze, understand and effectively communicate between business requirements and technical design
• Possess effective problem-solving, negotiation, and decision-making skills to influence management as well as internal and external partners
• Ability to demonstrate highly effective, productive and motivational leadership skills
• Ability to routinely travel and work flexible extended hours
• Ability to work with many individuals and populations both one-on-one and in very large groups
• Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

Miami Dade College is the largest, most diverse and highly regarded college in the nation. We operate eight campuses with over 6,000 employees who educate over 164,000 students from around the world. The College offers over 300 programs of study and several degree options, including vocational, associate, and baccalaureate degrees. With such a large organization, our employment needs are very diverse. From full-time professional faculty to part-time adjunct faculty and support staff, the people who comprise the MDC workforce are the innovators who help the College maintain our reputation as one of the most highly regarded colleges in the country.