Job description

Gridiron IT is seeking a Jr. Collaboration Engineer to work on a hybrid basis (3x a week). This candidate must be able to obtain a Public Trust clearance.

Expectations for Collaboration Jr. Engineer

The following is what at a minimum is required of the candidate. Note that in no case is expertise expected given the Jr. Level position, but rather familiarity and some level of exposure.

Collaboration Technology experience:

Cisco Meeting Server (CMS)

• Basic system administration and configuration (network, security, management, SNMP, NTP, backups, diagnostics, reports, etc.)
• Moderate meetings in Cisco Meeting Manager (CMM)
• Communication between CMS and Cisco Unified Communication Manager (CUCM)
• View active calls, check cluster status, other basic operations tasks
• Expressway administration, fraudulent call checks, basic troubleshooting

Telepresence Management System (TMS)

• Basic system administration and configuration
• Scheduling meetings, system monitoring and fault management
• Adding or modifying an endpoint
• Perform and verify backups
• Gather reports for distribution and review by senior team members and client

AV Video Teleconferencing (VTC)

• Basic endpoint configuration and administration
• Setting up and monitoring point-to-point and multi-point VTC
• Setting up and monitoring VTC with external third parties
• Basic understanding of VTC-over-IP configuration, CODECs, SIP, QoS
• Basic troubleshooting of VTC

WebEx

• Understanding of Control Hub for basic troubleshooting and reporting
• Use of Edge Audio (on Expressway) for connection/call checks for quality, fraudulent calls, etc.
• Verifying connections to CUCM via SIP trunks
• Assist with WebEx tickets from staff regarding functionality, audio/video quality, etc.
• Meeting moderation

Cisco Unified Communication Manager (CUCM)

• Basic system administration and configuration
• Calling plans / call routing understanding, e.g., calling search spaces, gateways, partitions, route groups, route lists, route patterns

Networking Fundamentals - Basic networking knowledge is a pre-requisite:

• Certification is not required but the person should be roughly 1 year / CCNA level and able to answer fundamental questions accordingly
• IP addressing, subnetting, default gateways
• Layer 2 switching, trunking, how VoIP phones typically connect to a network
• Layer 3 routing - Basics of routing protocols like OSPF, BGP (important to SIP trunking)

Fundamental Collaboration, AV and VoIP technology including but not limited to:

• Basic understanding of SIP (vs. H323) in the VoIP realm
• Calling plans / call routing understanding, e.g., calling search spaces, gateways, partitions, route groups, route lists, route patterns
• https://www.ciscopress.com/articles/article.asp?p=3089358&seqNum=2

Basic (i.e., not mid/expert) voice and AV technology and terminology, e.g., CODECs; signaling; call managers; PRI and basic circuitry; circuit versus packet switched networks in the context of data and voice; how legacy voice moved to IP and what the issues to consider are; basic understanding of what QoS is (not necessarily the technical specifics) and why it is needed or why/when it is not as important

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support. Gridiron is an Inc. 5000 2022 recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.

Job Types: Full-time, Contract

Pay: $40.00 - $45.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• PLEASE RESPOND: This position requires ability to obtain a Public Trust (which requires US Citizenship). Do you fit this requirement?
• NOTE: This position will take at least 2 months for onboarding and ability to start.

Experience:

• AV / VTC / VoiP infrastructures: 1 year (Required)
• troubleshooting: 1 year (Required)
• configuration management: 1 year (Required)
• hardware maintenance: 1 year (Required)

Work Location: Hybrid remote in Washington, DC 20001

randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, randomorbitinc.com is the ideal place to find your next job.