FEBA is currently seeking highly motivated professionals to join our growing team on a Part-Time On-Call basis at The Theater at MGM National Harbor located in Oxon Hill, Maryland.

The primary responsibility of an Usher is to provide excellent customer service including, but not limited to, ensuring that everyone in attendance enjoys the event. Ushers must be friendly and courteous at all times. Ushers are expected to offer the highest level of customer service possible to guests, donors, visiting artists, artist management, patrons, and any other members of the public or administration they may encounter.

Essential Duties and Responsibilities

• Greet all guests with eye contact, a smile and a friendly welcoming greeting.
• Address guests service needs in a professional, positive and timely manner.
• Check guests tickets and direct them to the correct seat while being courteous and professional.
• Direct guests to restrooms and concession stands.
• Guide guests to exits, maintain order and provide instructions or assistance during emergencies.
• Communicate information clearly and politely to co-workers, supervisors, and guests when speaking, writing, and reading.
• Provide information upon guests request for any additional services such as property restaurants, services, shows and events.
• Must be aware of, and follow the proper procedures for assisting guests with disabilities.
• Set up and remove ropes and stanchion for guests, place signage and report areas of needed maintenance.
• Handle service requirements and guest relations prior to the show.
• Coordinate with Manager to ensure proper seating and seating adjustments.
• Monitor door and guest entry and exit.
• Monitor theatre throughout shows for guest behaviors including but not limited to taking pictures, video recording and any possible disruptions.
• Deal effectively with a wide variety of personalities and situations, being cooperative, approachable, and taking time to listen to and address others’ questions and concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs of others.
• Professionally handle complaints and suggestions.
• Stand for prolonged periods of time, move about in a darkened theater, climb stairs frequently, and lift heavy objects.
• Remain at assigned post throughout the event unless taking an assigned break.
• Attend pre-event Usher meetings and other training as required by management.
• Be knowledgeable of the theatre layout to include, First Aid areas, Fire Extinguishers, Automatic External Defibrillator (AED) locations, Security Offices, Main Floor, VIP level, Balcony level, elevators, escalators, load in areas, merchandise areas, restrooms, bars, smoking areas, guest relations office, box office and all entrances and exits.
• Manage and uphold ethical standards and comply with all state and federal laws and theatre policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
• Regular and consistent attendance.
• Perform other duties as assigned.

Work hours fluctuate based on the event schedule, but most shifts are during nights, weekends and holidays. Must have reliable transportation. To remain in an active On-Call status, Ushers must be available to work 50% of each month’s events, based upon the availability of the shows scheduled for any given month. Must have regular access to email, as this will be a regular method of communication for scheduling your work hours.

Qualifications

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the U.S., minimum 25 years of age, and have a high school diploma or equivalent.
• Available for On-Call assignments as needed.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be of sound mind and moral character, with no felony convictions or convictions for misdemeanors involving moral turpitude, domestic violence or workplace violence.
• Successfully complete a pre-hire background check and drug screen and remain drug-free.
• Maintain a professional, clean, neat and well-groomed appearance and adhere to FEBA uniform requirements.
• Must possess excellent interpersonal communication skills with the ability to effectively listen and verbally communicate in English.
• Ability to maintain a friendly, courteous and polite demeanor at all times.
• Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with the theater.
• Withstand various activities, such as prolonged standing, walking, stretching, bending, reaching, and kneeling, without restriction, up to 100% of the time.
• Must maintain physical stamina and proper mental attitude to work under pressure and deal effectively with guests both sober and intoxicated, fellow workers and management.
• Frequently climb stairs to move around the theatre.
• Hear within a normal range and among distracting high noise levels.
• Attend meetings and other training as required by Management.
• Working knowledge of the Fire Safety codes as well as ADA requirements.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

VEVRAA Federal Contractor

FEBA Security Services is a Washington, D.C. Metropolitan Area security firm specializing in armed and unarmed security services for government and commercial industries. We are committed to providing excellent customer service by tailoring solutions that fit our clients’ needs. Since our inception in 2014, we have prided ourselves on our uncompromising leadership, integrity, knowledge, and exceptional service.

• We are dedicated to providing straightforward protective security solutions and a calm approach.
• We know that when you’re safe and secure, you can rest easy.
• Our team follows a strict code of ethics, and our integrity is unwavering.

FEBA Security Services has a proven ability to quickly mobilize qualified personnel, management, and assets to provide security and event staffing that mitigates risk and enhances efficiency. Our management team comprises highly skilled, trained, and certified practitioners in threat assessment and entertainment security.

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  Workplace banking program with a national bank
• Various shifts available
• Company sponsored events
• Industry training
• Growth opportunities