Job description

Responsible for activities in the Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. Responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free.

Hours: Monday through Friday (9am-5pm)
Pay: Up to $18.50/hour

Position Responsibilities

• Provide a strong level of customer service to internal and external customers
• Maintain inbound and outbound schedules
• Complete paperwork to make sure it is error free and prepare orders for distribution to Operations Specialists
• Process and schedule all carrier appointments
• Communicate with customer on scheduling issues
• Sign driver in and out of the facility; verifying all paperwork
• Assign dock doors to the inbound and outbound loads
• Maintain door accuracy and yard report for trailer inventory
• Process Bills of Lading and associated shipping and receiving documents
• Reconcile inbounds with packing slips and coordinate drop lot activity
• Work closely with shift management and leads to accomplish shift goals
• Report errors and/ or issues to appropriate member of leadership to ensure accuracy
• Participate in all training programs provided
• Perform all duties in a safe and timely manner

Job Qualifications - Required

• High School Diploma/GED equivalent required.
• PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Previous AS400 and/or warehouse management systems (WMS) experience preferred
• Basic math and reading skills necessary. Detailed oriented with the ability to perform multiple task in fast moving environment
• Ability to follow oral and/or written instruction.
• Good interpersonal skills and ability to work with internal and external customers.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Allentown, PA 18102: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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